Jenny Esdale
Henderson,NV
Summary
Dynamic sales professional with a proven track record of driving revenue growth and enhancing customer satisfaction. Expertise in building robust client relationships, leveraging extensive product knowledge, and implementing effective sales strategies tailored to diverse client needs. A strong focus on teamwork and adaptability consistently leads to goal achievement in fast-paced environments. Proficient in communication, problem-solving, and time management, ensuring seamless operations and exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Sommelier
The Guest House – Townsquare
05.2025 - Current
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Curated wine list to enhance guest experiences and align with seasonal menus.
- Conducted wine tastings, educating staff and guests on selections and pairings.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
Premier Steakhouse Server | Head Trainer
Fontainebleau/Papi Steak
10.2023 - 05.2025
- Maintain a strong sales performance by utilizing upselling strategies and anticipating guest preferences.
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
High End Steakhouse Server
Cut by Wolfgang Puck – The Palazzo
10.2021 - 07.2023
- Assist guests in selecting their order by promoting specific menu items, specials, and drinks in a gourmet setting.
- Anticipated guest needs and customized service, contributing to high customer satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely order delivery and meal accuracy.
- Resolved guest complaints promptly, maintaining positive dining atmosphere and brand reputation.
Marketing Research Assistant/Analyst
Babson College – Wellesley, MA
01.2020 - 10.2022
- Research Areas: Consumer behavior, retailing, pricing, customer reviews (sentiment analysis)
- Conducted market analysis to identify consumer trends and preferences.
- Assisted in designing and distributing surveys to gather data for research projects.
- Analyzed survey results and compiled reports to support strategic marketing initiatives.
- Utilized statistical software to interpret data, ensuring accuracy in reporting outcomes and recommendations.
Lead Medical Scribe
Mind Body Solutions
02.2021 - 10.2021
- Led documentation processes to ensure accurate and timely patient records.
- Trained and mentored junior scribes to enhance team performance and accuracy.
- Collaborated with healthcare providers to streamline clinical workflows and improve patient care.
- Utilized electronic health record (EHR) systems to optimize data entry efficiency and retrieval.
Education
Postbaccalaureate - Pre-Medical Studies
Brandeis University
Waltham, MABachelor of Arts - Psychology
Lesley University
Cambridge, MASkills
- Sales/Presentation: High volume transactional sales experience utilizing upselling and upselling strategies Consistently exceeded goals set by leadership, achieving top sales performance for the team
- Communication: Ability to engage with clients and team members to provide meaningful and fruitful training, exchanging ideas in formal and conversational formats
- Customer Relationship Management: Prioritize high client satisfaction and retention through creating trust and performance-based relationships
- Time Management: Efficiently manage multiple clients simultaneously
- Software/Data Analysis: Highly effective research-driven mindset Proficient in Microsoft Office Suite Products, Google Workspace, and Adobe
Timeline
Sommelier
The Guest House – Townsquare
05.2025 - Current
Premier Steakhouse Server | Head Trainer
Fontainebleau/Papi Steak
10.2023 - 05.2025
High End Steakhouse Server
Cut by Wolfgang Puck – The Palazzo
10.2021 - 07.2023
Lead Medical Scribe
Mind Body Solutions
02.2021 - 10.2021
Marketing Research Assistant/Analyst
Babson College – Wellesley, MA
01.2020 - 10.2022
Bachelor of Arts - Psychology
Lesley University
Postbaccalaureate - Pre-Medical Studies
Brandeis University