Jenny Feezle
Oakland,FL
Summary
Proactive and meticulous Regional Manager with over 12 years of experience in the International High School Exchange industry.
Strategic thinker and tactical decision-maker with a passion for Youth Exchange and international relationship building. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of employees.
Overview
12
12
years of professional experience
Work History
Regional Manager
International Student Exchange
04.2019 - Current
- Hired, and trained over 50 area representatives in Georgia, North Carolina and parts of South Carolina and Florida to optimize brand expansion initiatives and productivity in recruiting and maintaining host families for International Exchange Students.
- Supervised area representatives and maintained operational standards for supervision of high school exchange students while they were in United States.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Advocate for global awareness and overseas relationship building.
- Coordinated field staff leadership workshops to educate team members on field compliance.
- Trained, coached and mentored staff to support smooth adoption of Department of State program guidelines.
- Trained and supported staff in learning new software program "Exlink.".
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Built loyal account base and long-term business relationships with host families and school district personnel.
- Managed ISE Southland Facebook page to generate and develop host family leads.
- Studied online trends to better implement host family recruiting practices.
- Created online content for recruiting host families.
- Key member in coordinating good relationships between field staff, host families, students, counselors, and natural parents to assist in resolving issues before they escalated beyond repair.
Regional Director
International Cultural Exchange Services
01.2012 - 03.2019
- Worked closely with Placement Director and Marketing Team to promote I.C.E.S. in fostering brand awareness and business development.
- Recruited and hired over 40 talented local coordinators in Georgia and North Carolina.
- Trained and supervised local coordinators in all phases of program operations, including following U,S. Department of State Regulations, recruiting and screening of quality host families, conducting host family and student orientations, and provide exceptional supervision and support to students and host families.
- Motivated and provided guidance and support to field staff to meet team goals.
- Collected and verified regional paperwork to be complete and U.S. Department of State compliant.
- Ensured complete and accurate documentation was submitted to I.C.E.S. regarding placements and supervision of students.
- Created and maintained strong relationships with school district administrators.
- Worked closely with school administrators to provide school availability, submitted district applications, and collected school acceptance letters.
- Managed and resolved all conflict in my region, working with counseling department when needed.
- Ensured smooth student arrivals and departures.
Education
Bachelor of Science - Nursing
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Business Development
- Relationship Building
- Relationship Development
- Problem Solving
- Staff Training and Development
- Project Organization
- Strong Written and Oral Communication Skills
- Strategic Sales Knowledge
Timeline
Regional Manager
International Student Exchange
04.2019 - Current
Regional Director
International Cultural Exchange Services
01.2012 - 03.2019
Bachelor of Science - Nursing
Indiana University - Purdue University Indianapolis
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