Jenny Flores
San Antonio,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
Work History
Night Auditor
The Historic Menger Hotel
11.2022 - Current
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
In-Shop Crew Member
Jimmy Johns
08.2018 - 01.2023
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Greeted guests, promoted specials, and took orders.
Service Rep
Domino’s Pizza
03.2016 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
Key Holder
Claire’s
10.2017 - 08.2018
- Retail service
- Open and close store
- Ear piercings
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Bachelor of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TX12.2023
Associates in Applied Science -
San Antonio College
San Antonio, Texas01.2020
Skills
- Occupancy Rates Analysis
- Guest Services
- Registration Processing
- Accounting Principles
Volunteer Experience
- Meals on Wheels, 2009
- Graffiti Clean Up, 2009
- Susan G. Komen: Race for the Cure, 2010
Timeline
Night Auditor
The Historic Menger Hotel
11.2022 - Current
In-Shop Crew Member
Jimmy Johns
08.2018 - 01.2023
Key Holder
Claire’s
10.2017 - 08.2018
Service Rep
Domino’s Pizza
03.2016 - 10.2018
Bachelor of Arts - Sociology
The University of Texas At San Antonio
Associates in Applied Science -
San Antonio College
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