Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
Work History
Night Auditor
The Historic Menger Hotel
204 Alamo Plaza San Antonio, Tx 78205
11.2022 - Current
Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
In-Shop Crew Member
Jimmy Johns
160 E Houston San Antonio, Texas 78205
08.2018 - 01.2023
Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
Greeted guests, promoted specials, and took orders.
Service Rep
Domino’s Pizza
941 S General McMullen San Antonio, Texas 78237
03.2016 - 10.2018
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Answered constant flow of customer calls with minimal wait times.
Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
Key Holder
Claire’s
849 E Commerce St San Antonio, Texas 78205
10.2017 - 08.2018
Retail service
Open and close store
Ear piercings
Increased store sales by creating visually appealing merchandise displays and product placements.
Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.