Payton King
Port Angeles,WA
Summary
Dynamic hospitality professional with a strong work ethic and proven expertise in front desk operations at Wirta Hospitality Worldwide. Skilled in problem-solving and balancing transactions, I enhanced guest satisfaction through efficient check-in processes and effective issue resolution, contributing to a seamless guest experience during night shifts.
Overview
4
4
years of professional experience
Work History
Night Auditor
Wirta Hospitality Worldwide
08.2024 - Current
- Processed guest check-ins and check-outs efficiently during night shifts.
- Managed nightly financial audits, ensuring accurate reporting of revenue and expenses.
- Resolved guest inquiries and issues promptly to enhance satisfaction levels.
- Coordinated with housekeeping to maintain room readiness for incoming guests.
- Generated daily revenue reports for management review, highlighting discrepancies and trends.
- Implemented improvements in workflow processes that increased operational efficiency during night shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Hospitality Team Member
Red Lion Hotels
Sequim, WA
03.2023 - 03.2024
- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Maintained cleanliness and organization of guest areas, enhancing overall satisfaction.
- Responded to guest inquiries and concerns promptly, providing excellent customer service.
- Collaborated with team members to coordinate room assignments and special requests effectively.
- Supported daily operations by restocking supplies and managing inventory levels efficiently.
- Trained new staff on hotel policies and procedures, fostering a cohesive work environment.
Customer Service Cashier
Dairy Queen Grill & Chill
Sequim, WA
03.2022 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance satisfaction.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Handled cash, credit, and gift card payments accurately during peak hours.
- Collaborated with team members to streamline service delivery during busy shifts.
- Resolved customer inquiries and complaints effectively, ensuring positive experiences.
- Trained new staff on operational procedures and customer service best practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Sequim Senior High
Sequim, WA06.2023
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Balancing transactions
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Credit and cash payments
- Daily reporting
- Policy compliance
- Occupancy rates analysis
- Ledger updates
- Registration processing
- Inventory oversight
- Hospitality service expertise
- Training and mentoring
- Audit reporting
- Performance tracking
Timeline
Night Auditor
Wirta Hospitality Worldwide
08.2024 - Current
Hospitality Team Member
Red Lion Hotels
03.2023 - 03.2024
Customer Service Cashier
Dairy Queen Grill & Chill
03.2022 - 04.2023
High School Diploma -
Sequim Senior High