JENNY GARCIA
Miami,FL
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across cleaning service company environments.
Overview
9
9
years of professional experience
Work History
International Sales Representative
American Airlines
09.2022 - Current
- Developed relationships with clients and potential clients to improve business growth.
- Resolved customer complaints and requests for refunds, exchanges and adjustments.
- Handle contacts from customers and gain their trust by providing solutions to their travel needs
- Listen to the customers’ needs and proactively offer options
- Generate revenue by selling tickets and related products/services
- Offer a high level of customer service
Recruiting Coordinator
Safety Facility Services
04.2021 - 04.2022
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 20 interviews each week.
- Staffed 10 special projects in a year.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Studied job descriptions and qualifications to determine applicant requirements.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Payroll Assistant
Cristi Cleaning Services
10.2020 - 04.2021
- Processed wage garnishments and child support.
- Researched and resolved time discrepancies.
- Administered weekly staff payroll
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Checked accrued hours against listed hours for leave time.
- Maintained payroll information by calculating, collecting and entering data.
- Initiated direct deposits and prepared manual checks
- Managed payroll data entry and processing for [180] employees to comply with predetermined company guidelines.
- Processed new hire paperwork and documents.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Human Resources Manager
Direct Clean Service Solution
10.2018 - 10.2020
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Directed and controlled various benefit programs, including medical, dental and vision packages.
- Structured compensation and benefits according to market conditions and budget demands.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Devised hiring and recruitment policies for 285 employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Utilized ADP system to convert all payroll and benefit programs.
- Managed employees to reduce workflow stoppage and achieve on-time project completion.
- Boosted customer satisfaction ratings by resolving issues for speedy resolution.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Adhered to all federal and state guidelines and managed payroll and benefits for over 285 employees.
Human Resources Employee Care Coordinator
Direct Clean Service Solutions
07.2017 - 10.2018
- Responded to incoming requests for reference checks and employee verifications status.
- Assigned and maintained daily work schedules for employees.
- Updated employee records to ensure accuracy of information for benefits, employment status and other compliance areas, while maintaining high standards of confidentiality.
- Performed audits of employee personnel files to ensure that all required employee documentation is completed, accurate and current.
- Assisted employees and supervisors with interpretation of HR policies and procedures.
- Arranged employee recognition programs and company events.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Coordinated and conducted new hire pre-interviews.
- Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Captured key feedback from employees during exit interviews.
Data Entry Clerk / Office Assistant
ASA College
06.2014 - 08.2017
- Responsible for inbound office telephone communication and accurate message delivery
- Handled inbound and outbound mail and delivery services.
- Prepared written correspondence and reports and provided administrative support for department.
- Assisted HR department with new employee applications and backup documentation compliance.
- Manage special requirements for international student scholarship programs.
- Evaluated source documents to locate information needed for each data entry field.
- Managed documents by organizing forms, making photocopies, scanned documents and saved in database, filing records, preparing correspondence and creating reports.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered student information into databases quickly and with minimal errors.
- Verified accuracy and validity of data entered in databases
Education
Associate of Occupational Studies Degree - Business Administration
ASA College
New York, NY07.2014
Skills
- Paychex, ADP, Viventium
- WinTeam
- Customer service
- Microsoft Office proficiency
- Bilingual
- Background checking
- ASANA - help teams organize, track, and manage their work
- Kwantek - applicant tracking software
- Ehub - Access to schedule, pay stubs and update contact information
Timeline
International Sales Representative
American Airlines
09.2022 - Current
Recruiting Coordinator
Safety Facility Services
04.2021 - 04.2022
Payroll Assistant
Cristi Cleaning Services
10.2020 - 04.2021
Human Resources Manager
Direct Clean Service Solution
10.2018 - 10.2020
Human Resources Employee Care Coordinator
Direct Clean Service Solutions
07.2017 - 10.2018
Data Entry Clerk / Office Assistant
ASA College
06.2014 - 08.2017
Associate of Occupational Studies Degree - Business Administration
ASA College