Served as the initial contact at Orca Central, delivering patient, student-centered service in both English and Spanish while managing multiple responsibilities and supporting student employees.
Handled inbound and outbound communications, providing accurate program information and facilitating referrals to campus and community resources.
Addressed student inquiries regarding enrollment, financial aid, and student records, and supported onboarding for new students and families navigating the college system for the first time.
Maintained and updated student data using tools such as CTCLink, Starfish, Navigate 360, and Microsoft Office Suite.
Created accessible publications for office use, mailings, and campus distribution.
Supported departments including Advising, Financial Aid, and TRIO & Student Support Services by coordinating appointments, managing in-person and virtual drop-in advising, and providing timely, relevant information.
Assisted students with applications for Transitional Learning, ESOL, Adult Basic Education, High School Completion, and GED programs.
Orca Central
Outdoor Educator
1 Year 6 Months
North Cascade Institute | 05.2025 - Current
Led 5-8-day backpacking and canoeing trips for students in grades 8-12 in the North Cascade National Park, connecting students with the natural world while facilitating discussions on climate change and climate solutions
Broke down language barriers for Spanish-speaking students by providing bilingual instruction and support, increasing access to outdoor education for underrepresented youth
Created bilingual resources in Spanish and English to foster an inclusive environment for all students on our trips and better prepare instructors in the field
Fostered an inclusive and welcoming environment that supported students in learning new outdoor skills
Educated students on Indigenous tribal lands, incorporating land acknowledgment and Native history
Taught Leave No Trace principles to promote responsible, sustainable outdoor recreation habits
Guided students through stewardship projects in collaboration with National Park Service staff
Youth Leadership Adventures
Graduate Assistant
2 Years 5 Months
Western Washington University | 01.2023 - 06.2025
Promoted to Graduate Assistant after 2 years as a Program Support Senior Lead Staff, taking on expanded administrative and mentorship responsibilities
Co-chaired the Latine Affinity Group and Social Media Committee, building community and representation for staff
Onboarded new staff and mentored undergraduate students, supporting their personal growth within the program
Assisted the program director in coordinating Tour Day, C2C's largest event, hosting 1,000+ local students and educators on WWU's campus
Organized culturally responsive school visits for more than 155 students, tailoring outreach to meet community needs
Conducted Spanish-speaking tours for Latinx Students and families, guiding them through financial aid, student life, and the college application process
Developed bilingual resources to expand access to program information for Spanish-speaking students and families
Collaborated with campus partners including La Plaza, Latino Men in Higher Education, Baile Folkloric SMATE, and the DRR office
Reviewed and processed mentor program data to track outcomes and inform program improvements
Compass 2 Campus
GEAR UP Site Lead
7 Months
Burlington Edison High School | 01.2024 - 08.2024
Empowered students by facilitating their exploration of diverse post-secondary programs through college visits, workshops, and partnerships with local higher education institutions.
Maintained student information up to date.
Managed student and family communications regarding upcoming deadlines and events.
Connected with families about post-secondary options and guided them through the college application and financial aid processes.
Collaborated with local non-profit organizations to address student needs and provide relevant opportunities.
Offered tutoring and mentorship to students while fostering strong relationships.
Worked with colleagues to plan field trips and events aligned with grant objectives.
Served as Co-Advisor for BEHS Latino Student Union.
GEAR UP
Education
Master of Education - Adult and Higher Education
Western Washington University | Bellingham, WA | 08-2025
Bachelor of Arts - Human Services
Western Washington University | Bellingham, WA | 06-2023
Associate of Arts - General Studies
Bellevue College | Bellevue, WA | 06-2021
Skills
Office 365 | CTCLink | Navigate360 | Canvas | Social Media Management
Program management
Project Management
Office management
Problem Solving
Mentorship | Resource Curation
Fluent in Spanish
Strong Communication
Team collaboration
Mental health training
Problem Solving
Project Management
Certification
Mental Health First Aid | De-Escalation Training | Trauma-Informed Care | DVSAS ACT Training | CITI Social and Behavioral Research Certification
Languages
Fluent in Spanish
Timeline
Program Coordinator
Whatcom Community College
09.2025 - CurrentRead More
Outdoor Educator
North Cascade Institute
05.2025 - CurrentRead More
GEAR UP Site Lead
Burlington Edison High School
01.2024 - 08.2024Read More
Graduate Assistant
Western Washington University
01.2023 - 06.2025Read More
Western Washington University
Master of Education from Adult and Higher Education