Jenny Goodman
Mooresville,NC
Summary
Experienced Project Coordinator with a proven track record in managing diverse projects, ensuring they meet deadlines and budget constraints. Skilled in client communication, project scheduling, and financial oversight. Strong analytical problem solver with a focus on enhancing organizational performance and client satisfaction.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Project Coordinator
Sir Speedy Signs, Print, and Marketing
Mooresville, NC
05.2021 - 08.2026
- Communicated comprehensive knowledge of products, services, and capabilities to potential clients.
- Acted as a liaison between clients and production teams, ensuring smooth project execution and timely delivery.
- Provided accurate quotes, using PrintSmith MIS, and set clear expectations with the client regarding project scope and important dates, up to delivery.
- Translated client requests into clear and accurate job tickets.
- Monitored project costs to keep jobs profitable and within budget.
- Streamlined vendor coordination processes to optimize supply chain efficiency.
- Coordinated with all departments, including design, small format, wide format and finishing.
- Enhanced client satisfaction by proactively identifying and resolving project issues before delivery.
- Leveraged Salesforce for data management and reporting, enhancing team productivity and customer interactions.
Office Manager
Labor Finders Staffing
Charlotte, NC
03.2017 - 01.2021
- Closed deals by fielding sales calls from prospective and current customers, enhancing service offerings and customer relationships
- Processed thousands of employee applications yearly, adhering to EEOC guidelines and E-Verify compliance
- Conducted criminal background searches and drug tests to ensure workforce compliance and safety
- Oversaw A/R collections, credit card processing, and bank deposits for all accounts, ensuring financial accuracy
- Monitored profit margin weekly and made adjustments to maintain target profitability
- Managed customer account setup, accurately capturing information and special billing/order requirements
- Improved client satisfaction and retention by analyzing root causes of account credits and implementing corrective measures
- Calculated customer costs based on employee wages, insurance, liabilities, operation cost, and GPM to ensure profitability
- Improved client satisfaction and retention by monitoring root causes of credits to accounts
- Resolved customer complaints with care and urgency, providing assurance and maintaining client trust
- Resolved daily issues for internal staff, temporary associates, and clients to maintain operational efficiency
- Taught CATS flagging classes to certify employees as NCDOT Traffic Controllers, enhancing workforce skills
Server/Trainer
North Harbor Club
Davidson, NC
05.2008 - 06.2017
- Delivered hospitality and exemplary customer service to individuals and large corporate events, boosting guest satisfaction
- Trained new staff on policies and procedures, delegating daily duties to enhance team efficiency
- Trained new staff on policy/procedures and delegated daily duties, improving team efficiency
- Cross-trained in all positions to support operational flexibility and expand team knowledge
- Cross-trained for every position to increase operational flexibility and team knowledge
- Managed time effectively in a fast-paced, high-stress environment while maintaining professionalism
- Designed menus and various printed advertisements to support marketing initiatives
Client Service Coordinator
BusinesSuites
Columbia, MD
02.2004 - 12.2007
- Generated proposals and service agreements, and maintained prospect tracking information to support sales efforts
- Anticipated individual client needs and provided excellent service tailored to unique business requirements
- Conducted client tours that contributed to increased occupancy rates
- Produced monthly client billing, ensuring accuracy, completeness, and timely distribution
- Produced accurate and complete monthly client billing for timely distribution
- Set up and troubleshot basic telephone programming and IT needs for staff and clients, resolving issues efficiently
Education
Bachelor of Science - Corporate Communications
University of Baltimore
Baltimore, MDSkills
- Project Management
- Price Quote Preparation
- Budget Management
- Vendor Sourcing
- Vendor Coordination
- Project Scheduling
- Deadline Management
- Quality Assurance
- Problem Solving
- Decision-Making
- Office Management
- Client Billing
- Accounts Receivable
- Employee Onboarding
- Background Screening
- Attention to Detail
- Organizational Performance
- Verbal and Written Communication
Certification
OSHA 10, 04/20, Present
Timeline
Project Coordinator
Sir Speedy Signs, Print, and Marketing
05.2021 - 08.2026
Office Manager
Labor Finders Staffing
03.2017 - 01.2021
Server/Trainer
North Harbor Club
05.2008 - 06.2017
Client Service Coordinator
BusinesSuites
02.2004 - 12.2007
Bachelor of Science - Corporate Communications
University of Baltimore