Jenny Gordon
Server/Bartender
Lumberton,TX
Summary
Energetic and friendly person with over 15+ experience with serving guest and creating memorable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals..
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Logans Roadhouse Grill
01.2021 - 04.2023
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Owner
Jenny G’s Post Construction Clean-Up
02.2019 - 01.2023
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Deep cleaning of building by square footage inside and out from top to bottom.
- Supervised supplies in inventory and submitted reorder requests.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Organized and used industrial cleaning products following strict safety procedures.
Server/To-Go Specialist
Chili's Bar And Grill
05.2016 - 03.2020
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Catfish Kitchen
02.2013 - 04.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards/
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed special actions such as returns processing and payment reversals for team members.
- Managed staffing levels to provide optimal support for cash register operations.
Education
No Degree - Nursing
Lee College
Baytown, TXHigh School Diploma -
Ross Sterling
Baytown, TX05.2001
Skills
- Food Preparation and Safety
- Multitasking
- Suggestive Selling
- Engagement with Customers
- Order Accuracy
- Food Sales and Promotion
- High-Volume Dining
- Custom Drink Preparation
- Excellent Memory
- Anticipating Guest Needs
- Interpersonal skills
- Team Collaboration
- Time Management
- Mixology
- Cash Handling
Certification
- TABC Certificate
- Food Handlers Certificate
- Texas School of Bartenders
Timeline
Server
Logans Roadhouse Grill
01.2021 - 04.2023
Owner
Jenny G’s Post Construction Clean-Up
02.2019 - 01.2023
Server/To-Go Specialist
Chili's Bar And Grill
05.2016 - 03.2020
Server
Catfish Kitchen
02.2013 - 04.2016
No Degree - Nursing
Lee College
High School Diploma -
Ross Sterling