Jenny Henriquez Cortez
Las Vegas,NV
Summary
Organized busser with 10 years of experience in food service. Polished in clearing tables and supporting wait staff. Accomplishes tasks with minimal supervision. Energetic Busser with 10 years of experience in fast-paced environments. Committed to managing guest expectations and maximize satisfaction. Well-versed in staying on top of guest needs and delivering fast, friendly service. Energetic Busser with 10 years of experience in fast-paced environments. Committed to managing guest expectations and maximize satisfaction. Well-versed in staying on top of guest needs and delivering fast, friendly service.
Overview
13
13
years of professional experience
Work History
Gourmet Food Server 11
Picasso at Bellegio
Las Vegas, NV
01.2023 - Current
- Resolved customer issues promptly and professionally to maintain positive relationships with patrons and encourage repeat business.
- Acted as a liaison between guests and management, relaying feedback to improve service quality and address any concerns that arose during their visit.
- Elevated the overall dining experience by anticipating guest needs before they arose and addressing them promptly.
- Enhanced customer satisfaction by providing personalized service and tailored recommendations based on individual preferences.
- Exhibited exceptional multitasking abilities by simultaneously managing multiple tables with varied dining preferences and needs.
Bus Person
Bellagio Hotel and Casino
Las Vegas, NV
12.2021 - Current
- Verified adequate levels of linens and trays and restocked low items.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Monitored tables for guest needs and customer service opportunities.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
- Assisted servers to optimize guest dining experience.
- Completed final preparations of dishes and quickly delivered items to customers.
Restaurant Busser
Yard House
Las Vegas, NV
10.2021 - 12.2021
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Swept, mopped and removed debris from dining room floors.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Transported filled bus tubs to kitchen dishwashing area.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Wiped down and cleaned chairs, booths and highchairs.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
Server
South Point Hotel Casino
Las Vegas, NV
05.2011 - 10.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
Education
Northwestern High School
Hyattsville, MDSkills
- Quality control
- Restaurant industry expertise
- Table Bussing
- Safety awareness
- Effective problem solving
- Strong client relations
- Guest service
- Table setup
- Food running
- Utensil and glassware replenishment
- Table coordination
- Upscale dining expertise
- Table setting arrangements
- Dining customer service
- Point of Sale (POS) system operations
- Food safety understanding
- High-volume dining
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Gourmet Food Server 11
Picasso at Bellegio
01.2023 - Current
Bus Person
Bellagio Hotel and Casino
12.2021 - Current
Restaurant Busser
Yard House
10.2021 - 12.2021
Server
South Point Hotel Casino
05.2011 - 10.2021
Northwestern High School