Jenny Hernandez
Bronx
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Consultation Agent
BestBuy
Yonkers
11.2019 - Current
- Apple Mobilty Pro
- Mobile Shift Leader
- Promoted to Agent Consulation In Geeksquad
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Provided guidance and support to other team members as needed.
- Trained new employees on company policies, procedures, and job duties.
- Conducted regular inventory checks to maintain accurate stock levels.
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Performed administrative tasks including filing documents, data entry.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Provided customer service to clients through phone and email communication.
Assistant Store Manager
Invicta
New York
06.2022 - 01.2023
- Assisted in daily store operations and ensured efficient workflow.
- Managed inventory levels and coordinated product restocking efforts.
- Oversaw visual merchandising to enhance product presentation and appeal.
- Implemented promotional displays to attract customer attention and engagement.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained a clean and organized store environment for optimal shopping experience.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Assistant
Brainy Tots Childcare Daycare
07.2019 - 11.2019
- Supported daily operations in a nurturing childcare environment for young children.
- Assisted teachers in implementing educational activities and lesson plans effectively.
- Monitored children's behavior and ensured a safe, engaging atmosphere at all times.
- Communicated with parents about children's progress and daily activities consistently.
- Provided individual attention to children, fostering their social and emotional development.
- Participated in training sessions to enhance skills in early childhood education practices.
Education
Associate of Arts -
Hostos Community College
The Bronx, NY06.2019
High School Diploma -
Hostos Lincoln Academy Of Science
The Bronx, NY06.2019
Skills
- Customer service
- Problem solving
- Data entry
- Staff training
- Team leadership
- Cash handling
- Mobile device support
- Software updates
- Team building
- Product knowledge
- Time management
- Point of sale operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
Invicta
06.2022 - 01.2023
Consultation Agent
BestBuy
11.2019 - Current
Assistant
Brainy Tots Childcare Daycare
07.2019 - 11.2019
Associate of Arts -
Hostos Community College
High School Diploma -
Hostos Lincoln Academy Of Science