Jenny Jen Hicks
Parrish
Summary
To gain employment, which will inspire me to enhance my skills in event planning and customer service and work as a team player in a positive atmosphere.
Overview
21
21
years of professional experience
Work History
Bartender
Legends
Tampa, FL
01.2025 - Current
- Streamlined inventory management processes to reduce waste and improve product availability.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed inventory of bar supplies, ensuring timely restocking during events.
Bartender
Amelia / Benchmark Arena
Tampa, FL
09.2017 - 12.2024
- Plan special events and large dinner parties, including but not limited to set up, and take down..
- Traveled to sister stadiums ATL/Jax to assist in bartending for events
- Hosting, serving, expo, busing, light bartending
- Developed and implemented training programs for new bartenders, enhancing service quality and efficiency.
- Mentored junior staff on cocktail preparation techniques and customer service best practices.
- Prepared orders from warehouse, delivered product, organized inventory, and review nightly order sheets.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.
Catering Events Lead Bartender
Pier 21 / Grove
Lakewood Ranch, FL
03.2017 - 2021
- Developed and executed customized beverage menus for diverse events, enhancing guest satisfaction.
- Coordinated with event planners to ensure seamless beverage service aligned with client expectations.
- Trained and mentored junior bartenders on cocktail preparation and customer service best practices.
- Oversaw inventory management, ensuring timely stock replenishment to meet event demands efficiently.
- Maintained compliance with health and safety regulations during beverage preparation and service operations.
Server/ Floor Trainer/ Shift Closer
Chili's Bar & Grill
06.2015 - 02.2017
- Server - take orders, run food/drink orders, prepare appetizers and desserts, check out customers
- Floor trainer - developed easy step program to train associates effectively, coordinated employee team building events
- Shift Closer - Check out serving stations and side work areas to corporate standards
Store Manager
Swim Mart
02.2014 - 02.2016
- Daily opening/closing procedures, cash handling, banking, creating schedules, customer service, window displays, floor layouts, receiving inventory, weekly sales recaps, employee reviews, created training manual for employees and management training program
Store Manager/Area Trainer
Dollar Tree
01.2005 - 02.2014
- Daily opening/closing procedures, cash handling, banking, creating schedules, customer service, window displays, floor layouts, receiving inventory, weekly sales recaps, employee reviews
- Overseen 5 stores with 20+ employees each, while assisting on a traveling store cleanup crew
- Ran an assistant/mgr training program
Education
Associates - Social Science
Dury College
Springfield, MO01-1996
Bachelor of Science - Social Sciences
Manatee Community College
Bradenton, FL1998
Skills
- Banquet experience
- Expediting
- Catering
- Bartending
- Serving
- Customer service
- Office manager experience
- Data entry
- Sales
- Event planning
- Time management
- Store management
Timeline
Bartender
Legends
01.2025 - Current
Bartender
Amelia / Benchmark Arena
09.2017 - 12.2024
Catering Events Lead Bartender
Pier 21 / Grove
03.2017 - 2021
Server/ Floor Trainer/ Shift Closer
Chili's Bar & Grill
06.2015 - 02.2017
Store Manager
Swim Mart
02.2014 - 02.2016
Store Manager/Area Trainer
Dollar Tree
01.2005 - 02.2014
Associates - Social Science
Dury College
Bachelor of Science - Social Sciences
Manatee Community College
Additional Information
- SKILLS
- Excellent customer service
- Effective team builder
- Word, Publisher, and PowerPoint knowledgeable
- Multi-tasker with great time management skills