Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Jenny Martinez

San Antonio,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Promise Healthcare
San Antonio, TX
04.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Thomas A Edison High School
San Antonio, TX
05.1985

Skills

  • Complaint Resolution
  • Information Security
  • Data Collection
  • Report Generation
  • Product Knowledge
  • Inbound and Outbound Calling
  • Quality Assurance Controls
  • Critical Thinking
  • Receiving Support
  • Problem Resolution
  • Call Center Operations
  • Documentation
  • Call Triaging
  • Clerical Support
  • Positive and Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

What doesn't hurt me makes me stronger

Timeline

Customer Service Representative

Promise Healthcare
04.2023 - Current

High School Diploma -

Thomas A Edison High School
Jenny Martinez