Jenny Martinez
San Antonio,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Promise Healthcare
San Antonio , TX
2023.04 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Thomas A Edison High School
San Antonio, TX05.1985
Skills
- Complaint Resolution
- Information Security
- Data Collection
- Report Generation
- Product Knowledge
- Inbound and Outbound Calling
- Quality Assurance Controls
- Critical Thinking
- Receiving Support
- Problem Resolution
- Call Center Operations
- Documentation
- Call Triaging
- Clerical Support
- Positive and Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
What doesn't hurt me makes me stronger
Timeline
Customer Service Representative
Promise Healthcare
2023.04 - Current
High School Diploma -
Thomas A Edison High School
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