Jenny Meza
Douglas,AZ
Summary
Experienced with retail operations, efficiently handling sales and customer service. Utilize leadership skills to mentor team members and ensure smooth store functions. Knowledge of inventory management and sales strategies contributes to achieving business goals. Seeking to apply these transferrable skills in new and challenging role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Douglas, AZ
01.2020 - 02.2025
- Accepted and processed payments and purchases for new equipment using POS system.
- Assisted and supported training of new sales associates
- Built customer loyalty and retention by delivering excellent shopping experience.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
Call Center Representative
Advanced Call Center Technologies LLC
Douglas, AZ
08.2015 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Douglas High School
Douglas, AZ05.2015
Skills
- Goal-Driven
- Leadership Competency
- Great interpersonal skills
- Multitasking and adaptability
- Marketing skills
- Administrative support
- Time Management Competency
Certification
Fingerprint clearance card, State of Arizona
Timeline
Mobile Expert
T-Mobile
01.2020 - 02.2025
Call Center Representative
Advanced Call Center Technologies LLC
08.2015 - 04.2020
High School Diploma -
Douglas High School