Hi, I’m
Jenny Murphree
Madison,WV
Summary
Reliable professional with a background in data imaging and customer service. A high exemplary understanding of the latest regulations and well-trained in maintaining quality while meeting established production rates. Determined to work with a growing company and utilize skills and experiences to be successful.
Overview
15
years of professional experience
Work History
Nelnet Diversified Solutions
Document Imaging Specialist
07.2018 - Current
Job overview
- Managed file archival and information retrievals.
- Verified appropriateness of image quality against company standards.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Remained informed on current regulations, especially concerning research industry and document creation.
Great Lakes Student Loan Services
Customer Service Contact Agent
03.2017 - 07.2018
Job overview
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
PDQ Food Stores
Department Manager
10.2008 - 03.2017
Job overview
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Madison Area Technical CollegeMadison, WI
Associate of Science from Liberal Arts And Sciences
University Overview
- Dean's List (December 2010)
Madison West High School Madison, WI
High School Diploma
06.2008
Skills
- Complex Problem-Solving
- Compliance Understanding
- Paperwork and Charting
- Customer Service
- Accurate Recordkeeping
- Detail Work
Languages
Hmong
Native or Bilingual
Timeline
Document Imaging Specialist
Nelnet Diversified Solutions
07.2018 - Current
Customer Service Contact Agent
Great Lakes Student Loan Services
03.2017 - 07.2018
Department Manager
PDQ Food Stores
10.2008 - 03.2017
Madison Area Technical College
Associate of Science from Liberal Arts And Sciences
Madison West High School
High School Diploma
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