KAREN HERNANDEZ SALAS
Fontana,CA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Document management professional adept at managing processes for master documentation and archives. Participates in validation of EDRMS assuring document systems operation. Strong organizational and multitasking skills to work with minimal supervision. Coordinates and provides guidance on validation for computer systems, manufacturing equipment, analytical equipment, utility systems, and cleaning and process validation.
Overview
4
4
years of professional experience
Work History
Document Imaging Specialist
Loma Linda University Medical Center HIM
, CA
03.2019 - Current
- Improved operations by working with team members and customers to find workable solutions
- Checked images to verify scanning quality was suitable and complied with company's policies
- Helped reduce overall waste by effectively archiving critical data
- Andled receiving, organization and prioritization of various corporate documents in preparation for scanning
- Properly prepared and shipped records for storage at offsite facilities
- Utilized array of imaging products and systems, including tape drives, CDs and other forms of archival media
- Scanned and cleaned up documents using, [Kofax] [Unity]
- Dentified department and user document management requirements by conducting in-depth needs assessments
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities
- Set up documents for individual projects based on specifications
- Filled out and stored transmittal logs for permanent records
- Organized, cleaned and maintained document control room to facilitate efficient document processing
- Converted documents for specific personnel or project needs
- Developed electronic, CD and hardcopy data books.
ROI Specialist
Dignity Health
San Bernardino, CA
02.2021 - 05.2021
- Pulled patient records and transferred information to appropriate parties
- Assigned patients to diagnosis-related groups using appropriate computer software
- Released information to persons or agencies according to regulations
- Safeguarded medical records to maintain patient confidentiality
- Processed patient admission and discharge documents
- Verified record copies before handing each over to check for and remove unnecessary details
- Determined and implemented techniques to improve medical records retrieval process
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Scanned incoming documentation
- Followed-up with insurance companies and individuals to resolve discrepancies
- Compiled and coded patient data using standard classification systems
- Streamlined day-to-day office processes to meet long-term goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- E-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assessed customer account information to determine current issues and potential solutions
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Made outbound calls to obtain account information
- Answered 50+ inbound calls per day and directed to individuals or departments
- Trained new employees on procedures and policies to maximize team performance.
Call Center Specialist
Pinnacle Medical Group
Fontana, CA
10.2021 - 03.2022
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Completed over 150 outbound calls per shift.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Facilitated inter-departmental communication to effectively provide customer support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Medical Assistant
Pinnacle Medical Group
Fontana, CA
05.2018 - 10.2018
- Efficiently completed school and day care forms for patients Recorded height, weight, and blood pressure
- Communicated with patient's families on behalf of the providers and coordinated follow-up care
- Prepared and recorded shots and patient measurements
- Preformed eye exams, hearing tests, spirometry and PFT's
- Assisted physician with various medical procedures such as requesting prescriptions from pharmacies
- Assisted the Doctors for translation
- Administered Vaccines as needed
- Assisted doctor during exams, including well-child checkups
- Trained new hires
- Obtaining patient emergency room visits and specialist visit reports
- Operation and maintenance of bio-medical equipment
- Edical terminology and medication administration skills
- Aintained sterile fields and application of dressings Catheter training
- Ound documentation and dressing care Specimen collection (urine, feces, sputum) Pre-operative and post-operative patient care
- Onitoring Charting and documentation of patient care Acute and long-term care experience PC and Microsoft Office literate
- Aintained clean and organized work area with adequate supplies and reagents
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories
- Communicated with patients by phone and via written correspondence
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Prepared patients for examinations, taking vital signs and updating medical histories
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Cleaned, restocked and prepared exam rooms and medical equipment
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Organized charts, documents and supplies to maintain team efficiency
- Contacted pharmacies to submit and refill patients' prescriptions
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Assisted in providing care to infants, children and adolescents.
Medical Assistant
Childrens Choice Pediatrics
Rancho Cucamonga, CA
11.2017 - 02.2018
- Worked with electronic medical records, answered office phones, filing and clerical duties
- Checked- in and prepped patients, charted chief complaint, recorded patient history
- Performed and documented vitals, blood pressure, pulse, temperature/respiration, height, weight, and oxygen level
- Collected specimens; processed urinalysis, rapid strep and finger pricks for glucose testing
- Documented information in patients' medical records
- Informed physician of any unusual signs or symptoms that required immediate attention
- Onducted patient interviews to gather health history, vital signs and information about current medical issues
- Maintained clean and organized work area with adequate supplies and reagents
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories
- Communicated with patients by phone and via written correspondence
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Prepared patients for examinations, taking vital signs and updating medical histories
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Cleaned, restocked and prepared exam rooms and medical equipment
- Organized charts, documents and supplies to maintain team efficiency
- Kept facility stocked with necessary supplies, equipment and instruments
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Coordinated and executed proper medical waste disposal
- Scheduled appointments for patients via phone and in person
- Sterilized medical instruments as needed.
Education
San Joaquin Valley College
Some College
Skills
- Document imaging systems
- Document archiving
- Written Communication
- Problem Solving
- Time Management
- Epic Systems
- Word Processing Software
- Data Entry
- Medical History Recording
- Records Scanning
- Medical Release of Information ROI
- Medical Terminology
- EMR Systems
Timeline
Call Center Specialist
Pinnacle Medical Group
10.2021 - 03.2022
ROI Specialist
Dignity Health
02.2021 - 05.2021
Document Imaging Specialist
Loma Linda University Medical Center HIM
03.2019 - Current
Medical Assistant
Pinnacle Medical Group
05.2018 - 10.2018
Medical Assistant
Childrens Choice Pediatrics
11.2017 - 02.2018
San Joaquin Valley College
Some College