Jenny Nelson
Montevideo,MN
Summary
Dedicated office manager with strong organizational skills and a focus on customer satisfaction. Proven ability to streamline processes and enhance team productivity.
Overview
5
5
years of professional experience
Work History
Office Manager
Lauritsen Septic & Drain, LLC
Montevideo, MN
08.2024 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Collaborated with management to streamline administrative processes, increasing overall productivity levels.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Assistant
Farm Bureau Financial Services
Montevideo, MN
02.2021 - 08.2024
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for team meetings and client appointments to optimize time management.
- Assisted in preparing financial documents, maintaining accuracy and attention to detail.
- Implemented filing systems that improved document retrieval efficiency by streamlining processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Kerkhoven-Murdock-Sunburg Public Schools
Kerkhoven, MNNo Degree - Tourism And Travel Management
McConnell College
Minneapolis, MNSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Administrative support
- Clerical support
- Mail handling
- Scheduling
- Teamwork and collaboration
- Schedule management
- Goal setting
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Office Manager
Lauritsen Septic & Drain, LLC
08.2024 - Current
Office Assistant
Farm Bureau Financial Services
02.2021 - 08.2024
High School Diploma -
Kerkhoven-Murdock-Sunburg Public Schools
No Degree - Tourism And Travel Management
McConnell College