Jenny Quinn
Troup,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
CSR/Sales Coordinator
Tyler Corrugated Box, Inc.
Tyler, TX
08.2016 - 12.2022
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products,
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Human Resources Assistant
Central Arizona Farming
Scottsdale, AZ
04.2011 - 06.2016
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors,
- Coordinated bi-weekly payroll for 500 employees including H2A government contract workers.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Executive Administrative Assistant
Gateway Medical Center
Wickenburg, AZ
06.2006 - 02.2011
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Education
Associate of Arts - Tourism And Travel Management
International Air And Hospitality Academy
Vancouver, WA06.1992
High School Diploma -
Cascade Union High School
Turner, OR05.1991
Skills
- Product Knowledge
- Effective Communication
- Time Management
- Attention to Detail
- Conflict Resolution
- Telephone Etiquette
- Data Entry
- Microsoft Outlook/Microsoft Excel
- Purchase Order Processing
- Account Management
- Follow-Up Skills
- Report Preparation
Timeline
CSR/Sales Coordinator
Tyler Corrugated Box, Inc.
08.2016 - 12.2022
Human Resources Assistant
Central Arizona Farming
04.2011 - 06.2016
Executive Administrative Assistant
Gateway Medical Center
06.2006 - 02.2011
Associate of Arts - Tourism And Travel Management
International Air And Hospitality Academy
High School Diploma -
Cascade Union High School