Jenny Rosenlof
Jonesboro,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate about the fitness industry and prioritizing a healthy and active lifestyle. Strong interpersonal skills and ability to connect with people of all backgrounds.
Participated in an Olympic Weightlifting class from 2018-2023. Currently enrolled in multiple ISSA training certifications: Certified Personal Trainer, Health Coach, Nutritionist, and Strength and Conditioning.
Overview
24
24
years of professional experience
Work History
Automotive Service Writer
German Auto Tech
08.2023 - 02.2024
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered service department phone and responded promptly to questions and messages.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Assistant
Kaplan University
08.2005 - 06.2006
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Restaurant Waitress
Joe's Crab Shack
05.2005 - 08.2005
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Receptionist
Upper Valley Veterinary Clinic
06.2004 - 05.2005
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Veterinary Assistant
HIghland Eldorado Veterinary Hospital
12.1999 - 08.2003
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
Education
Associate of Science - General Studies
Brigham Young University-Idaho
Rexburg, IdahoSkills
- Problem Solving
- Crisis Management
- Relationship Building
- Customer Service
- Client Education
- Professional Demeanor
- Empathy and patience
- Sales Transactions
Timeline
Automotive Service Writer
German Auto Tech
08.2023 - 02.2024
Office Assistant
Kaplan University
08.2005 - 06.2006
Restaurant Waitress
Joe's Crab Shack
05.2005 - 08.2005
Receptionist
Upper Valley Veterinary Clinic
06.2004 - 05.2005
Veterinary Assistant
HIghland Eldorado Veterinary Hospital
12.1999 - 08.2003
Associate of Science - General Studies
Brigham Young University-Idaho
Similar Profiles
Sunil Varghese Chakkattil JosephSunil Varghese Chakkattil Joseph
Sales Incharge at German Tech Machinery LLCSales Incharge at German Tech Machinery LLC
Sarah D. RawatSarah D. Rawat
Regional Business Head at DADB - A Leading German Ed Tech CompanyRegional Business Head at DADB - A Leading German Ed Tech Company
Ryan MaherRyan Maher
Motorrad Sales Executive at BMW German AutoMotorrad Sales Executive at BMW German Auto