Jennifer Saura
Port Huron
Summary
Dynamic pharmacy technician with proven expertise at Walgreens in operations support and customer service. Skilled in HIPAA compliance and team coordination, I enhanced workflow efficiency and resolved prescription issues, ensuring patient safety and satisfaction. Committed to delivering results through analytical thinking and effective communication in fast-paced healthcare environments.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Walgreens
Port Huron, MI
07.2017 - Current
- Operated pharmacy management software to maintain accurate patient records and streamline workflow.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
ER Unit Secretary
Lake Huron Medical Center
Port Huron, MI
07.2016 - 07.2017
- Managed patient admissions and discharges, ensuring accurate documentation and efficient processing.
- Coordinated communication between medical staff and patients, facilitating timely updates on treatment plans.
- Oversaw scheduling of diagnostic tests and procedures, maximizing resource utilization in a fast-paced environment.
- Maintained electronic health records with precision, supporting compliance with regulatory standards.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
Pharmacy Technician
CVS Pharmacy
Port Huron, MI
09.2011 - 07.2016
- Processed prescriptions accurately and efficiently, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in preparing medications, verifying prescriptions, and managing inventory levels.
- Collaborated with healthcare professionals to resolve prescription issues and enhance patient care services.
Education
BBA - Human Resources Management
Baker College
Port Huron, MI06.2016
Skills
- Operations support
- Customer service
- HIPAA compliance
- Team coordination
- Analytical thinking
Timeline
Pharmacy Technician
Walgreens
07.2017 - Current
ER Unit Secretary
Lake Huron Medical Center
07.2016 - 07.2017
Pharmacy Technician
CVS Pharmacy
09.2011 - 07.2016
BBA - Human Resources Management
Baker College