Jenny Wong
Chapel Hill,NC
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo
11.2021 - 08.2022
- Provided operational, transactional, and customer support tasks
- Performed daily risk management
- Received directions from managers and exercised judgment within defined policies and procedures
- Identified information and services to meet customers' financial needs and goals.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in line with bank security policies.
Retail Cashier
Hobby Lobby
03.2021 - 09.2021
- Handled cash, debit, credit and check transactions
- Provided customer services for customers in need
- Provided service in stock/warehouse works including unloading and unpacking goods.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Team Leader/Company Clerk
USMC
01.2017 - 05.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Corrected and revised Excel spreadsheets, tables, charts and graphs.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Deployed to Korea during a combat exercise Operation Freedom, provided meals for 8000 Marines during extreme cold weather
- Led fellow marines during a field exercise as the patrolling security force, provided safety for 500 Marines during a field exercise, including high-ranking officers.
Sales Associate
JJ Beads
10.2015 - 06.2016
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
- Tracked sales data to understand current trends and proactively capitalize on emerging opportunities.
Education
Biology
Fayetteville Technical Community College
Fayetteville, NCBachelor of Arts - Economics
UNC Chapel Hill
Chapel Hill, North Carolina12.2023
Skills
- R
- Python
- QuickBooks
- Fraud Detection
- Drawer Balancing
- Financial Analysis
- Financial Advising
- Asset Protection
- Regulatory Compliance
- Statistical Techniques
- Market Monitoring
- Statistical Analysis
- Data Analyzation
- Research and Data Collection
- MS Office
Additional Information - Bilingual
Chinese
Languages
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Professional Working
Timeline
Teller
Wells Fargo
11.2021 - 08.2022
Retail Cashier
Hobby Lobby
03.2021 - 09.2021
Team Leader/Company Clerk
USMC
01.2017 - 05.2019
Sales Associate
JJ Beads
10.2015 - 06.2016
Biology
Fayetteville Technical Community College
Bachelor of Arts - Economics
UNC Chapel Hill
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