Jenny Wong
Richmond
Summary
Bilingual (Cantonese/English) professional with a strong background in healthcare administration, customer service, and team leadership. Known for meticulous attention to detail, adaptability, and a proactive approach to solving problems, I thrive in fast-paced environments managing workflows, client communications, and operational tasks. Passionate about supporting teams, enhancing efficiency, and delivering exceptional service, I bring both dedication and a personal touch to every role I take on.
Overview
18
18
years of professional experience
Work History
Project Delivery Support Coordinator
Deloitte
10.2022 - Current
- Assisted in triage and audit tasks to support smooth operations across teams and regions.
- Reviewed case histories, medical records, and prior claims to maintain a high acceptance rate.
- Helped address backlogs to promote continuous operational flow and client satisfaction.
- Supported quality assurance efforts through strong evaluative skills and attention to detail.
- Collaborated with the reworks department to analyze and validate rework needs for each case, coordinating schedules to enhance accuracy and reduce processing delays.
Studio Assistant/Personal Assistant
Revelry Goods
06.2021 - 10.2022
- Processed orders through phone and email communications for events.
- Assisted in managing inventory and product supplies. Addressed customer inquiries via email promptly.
- Completed personal errands for studio owners efficiently.
Medical Records Bookmarker
VES
Houston, TX
08.2018 - 03.2021
- Review and organize critical information from Veterans’ medical records to ensure exam readiness.
- Verify case completeness prior to scheduled exams, maintaining quality and compliance standards.
- Consistently process 1,600 pages per hour, meeting high-volume productivity targets.
Pre-Litigation Case Manager
Littleton & Associates
Houston, TX
02.2017 - 06.2018
- Welcomed and assisted clients and visitors, addressing inquiries regarding legal cases.
- Drafted correspondence to insurance companies and designated providers to support claims processing.
- Facilitated attorney-client communication by providing Cantonese-English translation, ensuring clarity and accuracy.
Key Holder Supervisor/Floorset Associate
Bath & Body Works
Houston, TX
10.2016 - 06.2018
- Provided exceptional customer service by greeting patrons, addressing concerns, and ensuring a positive shopping experience.
- Managed financial operations, including balancing daily transactions and maintaining accurate records.
- Coordinated and assembled store displays in accordance with blueprint specifications, enhancing visual merchandising.
- Facilitated communication by translating Cantonese for non-English speaking customers, improving accessibility and customer satisfaction.
- Supervised store operations, overseeing a team of 12+ employees and ensuring efficient workflow and adherence to company policies.
Executive Assistant/ Receptionist
D&L Beauty Salon
08.2008 - 06.2016
- Delivered exceptional customer service by greeting clients, offering refreshments, and creating a welcoming salon experience.
- Provided personalized hair consultations, addressing client concerns and recommending appropriate services.
- Managed client communications via phone and email, efficiently scheduling and confirming appointments.
- Handled financial transactions accurately, ensuring precise billing and daily reconciliation
Education
Bachelor of Arts - Interdisciplinary Studies of Nursing
Houston Baptist University
Houston, TX05.2016
Skills
- Customer Service & Client Relations
- Bilingual Communication (Cantonese & English)
- Appointment Scheduling & Administrative Support
- Leadership & Team Management
- Financial Transactions & Accuracy
- Medical Records & Documentation
- Organization & Multitasking
Timeline
Project Delivery Support Coordinator
Deloitte
10.2022 - Current
Studio Assistant/Personal Assistant
Revelry Goods
06.2021 - 10.2022
Medical Records Bookmarker
VES
08.2018 - 03.2021
Pre-Litigation Case Manager
Littleton & Associates
02.2017 - 06.2018
Key Holder Supervisor/Floorset Associate
Bath & Body Works
10.2016 - 06.2018
Executive Assistant/ Receptionist
D&L Beauty Salon
08.2008 - 06.2016
Bachelor of Arts - Interdisciplinary Studies of Nursing
Houston Baptist University