JENNY Wu
Portland
Summary
Dynamic and dedicated restaurant professional with extensive experience at New Happy Fortune Chinese Restaurant. Expert in menu knowledge and POS system use, delivering exceptional customer service and ensuring order accuracy. Recognized for maintaining high cleanliness standards and fostering team collaboration to enhance dining experiences.
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Efficient Restaurant Waiter known for productivity and ability to complete tasks swiftly. Specialized in order management, customer service, and time management, ensuring smooth operations during peak dining hours. Excel at communication, teamwork, and adaptability, contributing to positive dining experiences and operational success.
Self-motivated and dependable professional offering many years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders, and general inquiries. Career history achieving high performance with minimal supervision.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Cashier
Foxys Fitness Centers
Portland
07.2011 - 03.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Conducted price checks for special orders or discounts as requested by customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained work area and kept cash drawer organized.
- Worked closely with front-end staff to assist customers.
- Offered customers carry-out service at completion of transaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers promptly and responded to questions.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed other duties as assigned by management.
- Answered customers' questions and provided information on store procedures or policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Ensured compliance with all safety regulations within the store environment.
- Checked personal identifications during alcohol and tobacco sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified customer age requirement for alcohol or tobacco purchases.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Restaurant Waiter
New Happy Fortune Chinese Restaurant
Portland
07.1997 - 06.2011
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stocked server areas with supplies before, during and after shifts.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Reviewed daily specials, menu changes and service specifications.
- Set up tables in between patrons to reduce wait times.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Calculated charges, issued table checks, and collected payments from customers.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Took accurate food and drink orders, using a POS ordering software system.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Informed customers of daily specials and signature menu items.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Wenhai
Taisan China06-1988
Skills
- Menu knowledge
- POS system use
- Food safety
- Order accuracy
I know most of the restaurant duties
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Work under pressure
- Cleanliness
- Service quality
- Menu specials memorization
- Beverage refills
- Cash handling
- Problem-solving
- Personal hygiene
- Memory retention
- Food hygiene
- Seating management
- Food safety awareness
- Order taking
- Soft drink service
- Table setting
- Alcoholic beverage service
- Menu description knowledge
- Check accuracy
- Mixed drinks
- Specials recommendations
- Food service delivery
- Safe food handling
- Professional appearance
- Accurate money handling
- Cash register operation
- Payment processing
- Promotional displays
- Inventory management
- Daily reporting
- Reports and documents
- Written and verbal communication
- Sales transactions
- Cleaning and sanitizing
- Hospitality and accommodation
- Inventory control
- Multitasking and organization
- Merchandise restocking
- Cash handling expertise
- ID verification
Timeline
Cashier
Foxys Fitness Centers
07.2011 - 03.2025
Restaurant Waiter
New Happy Fortune Chinese Restaurant
07.1997 - 06.2011
High School Diploma -
Wenhai