Jenny Young
Orange,CA
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding product sales goals in a fast paced environment. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Associate
Dr Martens
06.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Supervisor
Starbucks
04.2021 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Sales Supervisor
Lovers
02.2019 - 03.2020
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
Attractions Cast Member
Disneyland Resort
08.2013 - 10.2015
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Certificate of Completion - Cosmetology
Paul Mitchell The School
Costa Mesa, CA07.2023
High School Diploma -
Liberty High School
Lodi, CA06.2013
Skills
- Sales Expertise
- Product Knowledge
- Customer Service
- Team Leadership
- Strategic Decision-Making
Accomplishments
- Awarded future Professional of the Month at Paul Mitchell.
- Maintained Top Seller status at the Irvine Dr Martens for an entire year.
Timeline
Sales Associate
Dr Martens
06.2022 - 07.2023
Supervisor
Starbucks
04.2021 - 05.2022
Sales Supervisor
Lovers
02.2019 - 03.2020
Attractions Cast Member
Disneyland Resort
08.2013 - 10.2015
Certificate of Completion - Cosmetology
Paul Mitchell The School
High School Diploma -
Liberty High School
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