Jennybel Castro
Ozone Park ,NY
Summary
Dynamic and results-driven server and bartender with a strong work ethic and exceptional customer service skills honed at Amavi Restaurant. Proven ability to enhance guest engagement and satisfaction through effective upselling techniques and team collaboration, consistently delivering memorable dining experiences while maintaining a clean and organized environment.
Overview
9
9
years of professional experience
Work History
Server
Amavi Restaurant
New York, NY
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Bussed and reset tables to keep dining room and work areas clean.
Server and Bartender
Panda Harlem
New York, NY
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server and Bartender
Sugar Factory American Brasserie
New York
06.2019 - 07.2024
Manager, Server, Bartender
Barchaa
New York, NY
04.2017 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Server and Bartender
Emperador Elías
New York, NY
08.2016 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor Of Nursing -
EDP University
Puerto Rico Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Beverage preparation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Amavi Restaurant
08.2024 - Current
Server and Bartender
Panda Harlem
06.2021 - Current
Server and Bartender
Sugar Factory American Brasserie
06.2019 - 07.2024
Manager, Server, Bartender
Barchaa
04.2017 - 05.2018
Server and Bartender
Emperador Elías
08.2016 - 04.2017
Bachelor Of Nursing -
EDP University