Jennyfer Barragan

The Lead Clerk provides oversight, direction, and support to a group of bargaining unit employees, working as a working leader to ensure efficient mail processing or customer service operations, and resolving problems that may occur during operations. The Lead Clerk provides guidance and direction to mail processing or customer service employees in the absence of a supervisor. As a working leader, the Lead Clerk collaborates with supervisors to meet established goals and targets, ensuring efficient operations and timely mail processing or customer service. The Lead Clerk balances workload by shifting employees to different assignments as needed, in accordance with the Collective Bargaining Agreement. The Lead Clerk may be responsible for making supervisor-approved entries to correct time and attendance records, and retaining supporting documents. TACS/ Timekeeping, fixing clocking errors, and submitting annual or sick time. The Lead Clerk may provide service at public windows for non-financial transactions, maintain records related to mail, process accountable mail, and also sort, meter, and distribute mail, as well as operate automated mail processing equipment.

Responsible for department cleanliness, food preparation, customer service, and maintaining stock in assigned areas. Demonstrates compliance with the Code of Conduct and compliance policies, takes action to resolve compliance questions or concerns, and reports suspected violations. Prepares food according to recipes and standards. Maintains stock levels in the assigned area. Cleans and sanitizes assigned areas; keeps the work station clean and organized. Follows standards regarding portion sizes; portions and plates foods. Follows regulated hygiene standards. Works all production shifts. Follows food safety guidelines and proper safety procedures related to food service equipment, knives, preparation, and holding of foods. Attends all required in-service training. Prepares patient trays according to diets and requests. Dates and stores food. Follows infection control guidelines for handling soiled dishes and utensils. Ensures dishes and pots are clean prior to storing; follows proper procedures for cleaning dishes, utensils, and pots. Documents, dish, machine, temperatures. Reports all sharps found on soiled trays to the supervisor. Assists with achieving customer satisfaction goals for the department. Performs other duties as assigned.

Take and process guest room service orders over the phone, ensuring accurate order placement and timely delivery, while also addressing guest inquiries and maintaining a high standard of customer service. Answer guest inquiries and address concerns, provide accurate information about menu items and service procedures, and maintain a positive and professional demeanor. May assist with stocking supplies for orders. May handle dry cleaning requests or other guest services, maintain cleanliness of the work area, complete all closing reports and paperwork, process payment methods, and follow all company policies and procedures.