Tiffany Patton
Summary
Dynamic professional with extensive experience at the Internal Revenue Service, excelling in document management and customer service. Proven ability to train colleagues and enhance operational efficiency. Skilled in Microsoft Office and adept at maintaining confidentiality, fostering a collaborative environment while ensuring compliance with policies. Recognized for resolving conflicts with empathy and professionalism.
Overview
8
8
years of professional experience
Work History
SOI General Clerk Back Up Lead
Internal Revenue Service - Treasury Department
11.2022 - Current
- Responsible for training new colleagues to do the job for both SOI and Non SOI work
- Correspond with National Office when lead is not available
- Taking on whatever tasks need to be worked when lead is not available
SOI General Clerk
Internal Revenue Service - Treasury Department
11.2022 - Current
- Responsible for researching BMF ( business master file) and IMF ( individual master file) documents in the computer using citrix and istarts program.
- Print out Cycle tax forms 4251's
- Responsible to enter all found documents into computer and batch them together for the tax examiners to edit and scan.
- Responsible to remove envelopes and items that do not need to be scanned with the tax documents.
- Responsible for completing the step process of researching, printing, matching, doc-prepping, scanning, and reassociating tax forms, 1120's, 1065's, 706's, 706 n/a's, 709's 8832's and 1040 documents.
General Office Clerk Scrips
Internal Revenue Service - Treasury Department
03.2021 - 03.2022
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Customer Service Representative
Quest Diagnostics
09.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree -
Vatterott Technical College
Kansas City, MO06-2011
High School Diploma -
Southeast High School
Kansas City, MO05-2002
Skills
- Microsoft office
- Filing systems
- Confidentiality handling
- Policy enforcement
- Mail sorting
- Document scanning
- Typing speed
- Document management
- Mail handling
- Administrative tasks
- Mail processing
- Scanning and copying
Timeline
SOI General Clerk Back Up Lead
Internal Revenue Service - Treasury Department
11.2022 - Current
SOI General Clerk
Internal Revenue Service - Treasury Department
11.2022 - Current
General Office Clerk Scrips
Internal Revenue Service - Treasury Department
03.2021 - 03.2022
Customer Service Representative
Quest Diagnostics
09.2017 - 06.2019
No Degree -
Vatterott Technical College
High School Diploma -
Southeast High School
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