Jenny J. Park
Honolulu,HI
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
30
30
years of professional experience
Work History
International/Global Service Concierge
United Airlines
Washington Dulles Airport , VA
01.1987 - 10.2016
- Taking care of VIP Passengers from the Ticketing, Checking, usage of Lounge; assisted Arrival and Departure Services
- Arranging of all irregular operations; due to any cancellation, delays of flights
- Do my Tasks with accuracy, professionalism with flexibility to deal with stressful situations
- Prepared daily reports on guest requests and concierge activities.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Arranged for translators and other special services for guests when needed
- Smooth operation for the Arrival procedures; the Custom/Immigration services
Education
Bachelor of Science - Geography & Travel/Tourism Management
Brigham Young University
Provo, UT08-1981
Skills
- Guest management
- Travel logistics
- VIP services coordination
- Issue resolution
- Mother Language:fluency in Korean
- Knowledge of Japanese & Chinese Cultures
Timeline
International/Global Service Concierge
United Airlines
01.1987 - 10.2016
Bachelor of Science - Geography & Travel/Tourism Management
Brigham Young University