Marie Deal
Porter,TX
Summary
Customer-oriented Airport Agent with over 21 years of experience in the Airline Industry. Works to answer all guests' questions in person or via phone or email to reach positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
International Concierge / Global Services Rep
Continental Airlines / United Airlines
Houston, TX
08.2001 - 07.2020
- Provide personalized service to all high yield travelers including dignitaries, Chairman Circle Members, and politicians.
- Active in daily scheduling, departmental correspondence, customer reaccommodation, and verification of policies and procedures.
- Developed and taught in-depth training program to Concierge Trainers (September, 2007 - October, 2008).
- Performed review audits and provided training for new and current Concierges in International Stations.
- Certified as Customer Resolution Officer, Alternate Supervisor, and Alternate Lead Customer Service Representative (May, 2002 - August, 2007).
President's Club Representative / United Club Rep
Continental Airlines / United Airlines
Houston, TX
09.2000 - 07.2020
- Provide assistance, information, and travel resolutions to all President's Club and United Club guests.
- Work closely with Supervisors and Operations during Irregular Operations.
- Explained rewards program, promotions and other marketing information in detail to guests.
- Assisted marketing department in various projects, promotions and events.
Airport Sales Agent
Continental Airlines / United Airlines
Houston, TX
05.1999 - 07.2020
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Perform all duties required of Airport Sales Agent, including customer service, operations monitoring, and training.
Independent Contractor / Delivery Driver
UBER Eats, LYFT, Deliver That Catering, AmazonFlex
Houston, TX
2020.03 - Current
- Receive food and ride requests from various APPs
- Complete delivery of food and products as quickly and safely as possible.
- Provide ride service safely and pleasantly to all passengers.
Education
Medical Terminology / Medical Transcription
North Harris College
Houston, TX07.1997
Associate of Science - College of Radiology
Delgado Community College
New Orleans, LA05.1980
Radiologic Technology
Pendleton Memorial Hospital
New Orleans, LA12.1979
Business Administration
Louisiana State University
Baton Rouge, LA1977
Skills
- Excellent Customer Service
- Problem resolution
- Friendly, professional, and considerate attention to all customers
- Detail oriented
- Specialized in developing and providing training
Timeline
Independent Contractor / Delivery Driver
UBER Eats, LYFT, Deliver That Catering, AmazonFlex
2020.03 - Current
International Concierge / Global Services Rep
Continental Airlines / United Airlines
08.2001 - 07.2020
President's Club Representative / United Club Rep
Continental Airlines / United Airlines
09.2000 - 07.2020
Airport Sales Agent
Continental Airlines / United Airlines
05.1999 - 07.2020
Medical Terminology / Medical Transcription
North Harris College
Associate of Science - College of Radiology
Delgado Community College
Radiologic Technology
Pendleton Memorial Hospital
Business Administration
Louisiana State University
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