Jenny Lin
Allen
Summary
Dedicated professional with a strong foundation in customer service and team collaboration. Experienced in enhancing customer satisfaction through effective communication and service adaptability.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Buffettime
Hobbs
06.2023 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Delivered attentive service to customers in person and via phone, enhancing customer satisfaction.
- Facilitated clear communication and timely support for employees, improving team effectiveness.
- Supported training of new employees on basic tasks and responsibilities
- Adapted quickly to multiple shifts and supported operational needs by covering responsibilities.
waitress
Texas Roadhouse
San Antonio
08.2022 - 04.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely food and drink delivery to enhance customer satisfaction.
- Collaborated with kitchen staff to accommodate dietary needs, improving overall dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in processing payments and handling cash transactions accurately.
- Recommended menu items tailored to customer preferences, increasing customer engagement.
- Assisted other wait staff members in times of heavy customer traffic.
Boba Barista
Feng Cha
San Antonio
01.2021 - 05.2022
- Greeted customers and provided detailed information about menu items to enhance their experience.
- Prepared and served a variety of boba tea beverages daily.
- Operated cash register and accurately processed customer transactions to ensure smooth service.
- Collaborated with team to foster a welcoming atmosphere, enhancing customer satisfaction.
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Ensured compliance with health and safety regulations in food handling.
Education
Bachelor of Arts - Modern Languages
The University of Texas At San Antonio
San Antonio, TX05-2023
Skills
- Customer service
- Team building
- Employee training
- Service adaptability
- Time management
- Effective communication
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Assistant Manager
Buffettime
06.2023 - Current
waitress
Texas Roadhouse
08.2022 - 04.2023
Boba Barista
Feng Cha
01.2021 - 05.2022
Bachelor of Arts - Modern Languages
The University of Texas At San Antonio