Jennylyn Yagin
Marriott Vacations Worldwide Corp
Wailuku
4
years of professional experience
Customer-focused front desk professional with experience in guest services, cash handling, and nightly audit support. Known for accurate billing, calm problem-solving, and smooth daily operations in fast-paced hospitality settings.
Work History
Front Desk Agent
1 Year 8 Months- Greeted guests and processed check-ins and check-outs using property management systems.
- Verified reservations, room assignments, and guest information for accurate arrival experiences.
- Resolved front desk inquiries and service issues with professional, timely communication.
- Coordinated with housekeeping and operations teams to support room readiness and guest needs.
- Handled billing, folio corrections, and payment processing with strong attention to detail.
- Supported training for new front desk staff on procedures, systems, and guest service standards.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Night Auditor
11 Months- Reconciled nightly folios, verifying guest charges, payments, and account balances for accuracy.
- Balanced cash drawers, credit card settlements, and daily receipts to support financial integrity.
- Generated audit reports, highlighting discrepancies and preparing records for management review.
- Processed late check-ins and check-outs, maintaining smooth front desk operations during overnight hours.
- Responded to guest requests and service issues, delivering prompt support throughout overnight shifts.
- Verified reservations, room statuses, and housekeeping updates to ensure accurate occupancy records.
- Maintained confidentiality while handling sensitive financial data, guest information, and property reports.
Guest Service Representative
1 Year 2 Months- Resolved guest inquiries and service issues promptly, maintaining high satisfaction and professional communication.
- Managed guest check-in and check-out processes, ensuring accurate reservations and smooth front desk operations.
- Processed payments, folios, and billing adjustments with accuracy using property management systems.
- Coordinated with housekeeping and maintenance teams to address room readiness and service requests.
- Trained new front desk staff on resort procedures, guest service standards, and system usage.
- Monitored daily front desk workflows, prioritizing tasks to maintain efficient guest service coverage.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled guest complaints discreetly, applying sound judgment to support positive resort experiences.
Education
High School Diploma
No Degree - Business Administration
Skills
Reservation management
Cash handling
Customer service
Guest relations
Guest support
Problem-solving skills
Hospitality services
Timeline
Front Desk Agent
Marriott Vacations Worldwide Corp
03.2025 - CurrentRead More
Night Auditor
Residence Inn Marriott
04.2024 - 03.2025Read More
Guest Service Representative
Papakea Resort
01.2023 - 03.2024Read More
Maui High School
High School Diploma
Read More
University of Hawaii Maui
No Degree from Business Administration
Read More