Jenson Brown
Macclenny,FL
Summary
Confident Computer Technician with experience in help desk environments, assisting both employees and customers with technical issues. Passionate about technology and extremely eager to learn.
Overview
4
4
years of professional experience
Work History
IT Technician
Totally Covered Computers
06.2023 - Current
- Provided both remote and onsite technical assistance to over 50 small to medium sized businesses around the state ranging from printer and email troubleshooting to workstation installations, upgrades, and more.
- Diagnosed and repaired a myriad of residential machines ranging from personal netbooks to enterprise grade desktops and laptops.
- Worked closely with both residential and commercial clients to not only resolve their issue but walk them through basic troubleshooting tasks.
- Assisted in the installation and maintenances of critical commercial networking infrastructure including firewalls, switches, servers and hardwire ethernet drops.
- Monitored workstations in operation and quickly troubleshot errors while minimizing downtime.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Customer Service Associate
Walgreens
01.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
Closing Disclosure Analyst
Mphasis
05.2020 - 05.2021
- Facilitated the analysis, generation, and delivery of time-sensitive closing documents
- Analyzed internal closing figures against client provided closing documents to detect and correct any discrepancies
- Successfully reviewed and approved closing documents for over 1000 applicants.
- Mentored new team members in a highly collaborative environment while maintaining open and clear communication
Education
BA - Computer Science
Wake Forest University
Winston-Salem, NC05.2020
BA - Philosophy
Wake Forest University
Winston-Salem, NC05.2020
Skills
- Customer Service
- Clear Communication
- Issue and Resolution Tracking
- Computer Diagnostics
- Problem Solving
- Microsoft Office 365 Suite
- Hardware Installation
- Desktop Technical Support
- Backup Creation and Management
Timeline
IT Technician
Totally Covered Computers
06.2023 - Current
Customer Service Associate
Walgreens
01.2023 - 06.2023
Closing Disclosure Analyst
Mphasis
05.2020 - 05.2021
BA - Computer Science
Wake Forest University
BA - Philosophy
Wake Forest University
Similar Profiles
LEAH PETERSONLEAH PETERSON
Associate Producer at Totally! Comedy ShowAssociate Producer at Totally! Comedy Show
Saindra PatankarSaindra Patankar
Account/Media Coordinator at Totally Awesome LTDAccount/Media Coordinator at Totally Awesome LTD
Kimberly LaycobKimberly Laycob
Owner/Operator at Totally Tots Family DaycareOwner/Operator at Totally Tots Family Daycare