JENSON HARRISON
Lynnwood,WA
Summary
Agile and adaptable staff leader with a motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Adept at insuring accuracy in client orders as well as internal documentation and filing.
Overview
6
6
years of professional experience
Work History
SLEEP EXPERT
Mattress Firm
2023.04 - Current
- Improved patient sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations while accurately documenting sleep disruptor's.
- Verified order information with warehouse team to ensure accuracy in delivery and inventory.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate records of all sales related documents, facilitating quick retrieval when needed.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained professional relationship with clients during and after the sales process using e-mail and phone calls to provide accurate visit summaries.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Checked accuracy and completeness of orders and documents to avoid missed deliveries or missing items
FLOOR SUPERVISOR
Vans
2021.08 - 2023.04
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism
- Evaluated work average 15 floor employees to improve performance
- Responsible for verifying customer information and order information when delivering packages from the store.
- Upheld proper visual merchandising standards on retail floor and windows
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management
- Managed store inventories with periodic audits to verify correct counts
- Managed and filed internal documents regarding store and employee performance, as well as merchandising.
- Organized and ran team meetings to gain feedback, provide updates and set policies
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
BARISTA
Starbucks
2022.03 - 2022.12
- Maintained regular and consistent attendance and punctuality
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Helped management keep adequate supply on hand by notifying of shortages
- Learned every menu item's preparation and numerous off-label drinks to meet customers' needs
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
PRODUCE LEAD AND CASHIER
Grocery Outlet
2018.08 - 2021.08
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Kept tidy and organized area to comply with cleanliness standards
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Coordinated with vendors to verify product availability and acquire best quality
- Checked for outdated and overripe grocery items and removed from inventory
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associates of Arts And Sciences - Arts And Sciences
Bellevue College
Bellevue, WA06.2025
High School Diploma -
Lake Washington High School
Kirkland, WASkills
- Consultative Sales Approach
- Performance Improvement
- Store Layouts
- Customer Relations
- Employee Development
- Document organization
- Document Management
- Quality Assurance
- Adobe Acrobat
- Microsoft Outlook Suite
Accomplishments
- Presented with certificate of achievement for highest performance over key sale weekend.
- Supervised team of 15 staff members.
- Collaborated with team of 3 other managers to improve store from lowest performing in our district to highest
- Achieved Improved store performance through effectively helping associates develop skills on an individual level
Hobbies and Interests
- Writing and playing original music
- Playing Guitar
- Playing Bass Guitar
- Photo editing and photography
Timeline
SLEEP EXPERT
Mattress Firm
2023.04 - Current
BARISTA
Starbucks
2022.03 - 2022.12
FLOOR SUPERVISOR
Vans
2021.08 - 2023.04
PRODUCE LEAD AND CASHIER
Grocery Outlet
2018.08 - 2021.08
Associates of Arts And Sciences - Arts And Sciences
Bellevue College
High School Diploma -
Lake Washington High School
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