Jensyn Leonhart

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Optimized core processes to improve business performance and operational agility.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Supported budgeting processes by providing accurate forecasts and timely variance analyses.

• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Performed budget analysis to control expenditures and predict future budget needs.

· Worked cross-functionally to fix application problems and resolve issues.

· Reviewed loan files and updated to match current standards.

· Fielded customer complaints and provided solutions by conducting research, listening carefully and taking appropriate action.

· Implemented sales strategies that established relationships with 3rd parties.

· Monitored pipelines to track and log status of loans utilizing a variety of computer skills specializing in MS Excel.

· Maintained strict confidentiality of financial records and client information.

· Reviewed and edited loan agreements to increase efficiency and accuracy.

· Monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.

· Promoted ahead of schedule to next level due to exceptional service.