Proven track record at enhancing operational efficiency and team collaboration. Excelled in process improvements and data processing, leading to significant business performance enhancements. Demonstrated analytical thinking and leadership, achieving streamlined operations and improved customer satisfaction. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
· Worked cross-functionally to fix application problems and resolve issues.
· Reviewed loan files and updated to match current standards.
· Fielded customer complaints and provided solutions by conducting research, listening carefully and taking appropriate action.
· Implemented sales strategies that established relationships with 3rd parties.
· Monitored pipelines to track and log status of loans utilizing a variety of computer skills specializing in MS Excel.
· Maintained strict confidentiality of financial records and client information.
· Reviewed and edited loan agreements to increase efficiency and accuracy.
· Monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
· Promoted ahead of schedule to next level due to exceptional service.