Jentale Peppers
East Point,GA
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress
Boxcar at Hopcity
Atlanta, GA
05.2021 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed multiple tables efficiently during peak hours.
- Assisted in training new staff on menu knowledge and service standards to enhance team performance.
- Processed orders accurately using point-of-sale systems, maintaining consistency in order fulfillment.
Waitress / hostess and Bartender
Malone's Steak & Seafood
East Point, GA
03.2014 - 12.2019
- Delivered exceptional service to exceed customer expectations during their visit.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Implemented upselling techniques, contributing to increased sales through enhanced product knowledge.
Cashier
Wayfield Foods
College Park, GA
03.2014 - 08.2014
- My job at wayfields was to cash the customer out with there items and put things back that the customers didn't want
- Managed cash drawer, ensuring accuracy and compliance with company policies.
- Collaborated with team members to maintain a clean and organized checkout area.
- Greeted customers entering store and responded promptly to customer needs.
Front of House Supervisor
Boxcar at Hopcity
Atlanta, GA
05.2021 - Current
- Supervised front of house operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented streamlined processes, enhancing workflow and reducing wait times for guests.
- Coordinated staff schedules to optimize coverage during peak hours, maintaining service quality.
- Collaborated with management to develop strategies for improving overall front of house performance.
- Performed cash handling activities and secured nightly bank deposits.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Education
High school or equivalent - undefined
Banneker High School
College Park, GA05.2013
Skills
- Bartending
- Hostess
- Restaurant Server
- Front of house key/ Manager
Certification
Serv Safe Certificate
Timeline
Waitress
Boxcar at Hopcity
05.2021 - Current
Front of House Supervisor
Boxcar at Hopcity
05.2021 - Current
Waitress / hostess and Bartender
Malone's Steak & Seafood
03.2014 - 12.2019
Cashier
Wayfield Foods
03.2014 - 08.2014
High school or equivalent - undefined
Banneker High School