Jeonnay Sullivan
Pontiac
Summary
Accomplished Business and Operations Specialist with over 10 years of experience in team leadership, administrative coordination, and business process improvement. Known for enhancing performance and communication across departments, while supporting senior leadership. Proven ability to handle high-level responsibilities, manage cross-city logistics, and maintain poise under pressure.
Overview
11
11
years of professional experience
Work History
Underwriter
United Wholesale Mortgage
Pontiac
08.2024 - Current
- Negotiated terms with borrowers in order to achieve mutually beneficial outcomes.
- Monitored loan portfolio performance to identify and mitigate potential risks.
- Provided recommendations for risk management and insurance coverage.
- Participated in regular training sessions regarding updates in relevant laws or regulations.
- Developed strategies for minimizing losses due to credit defaults or delinquencies.
- Communicated effectively with lenders, brokers and other external partners involved in transactions.
- Conducted meetings with a focus on productivity and stress management.
Customer Experience Specialist
Aparium Hotel Group
Detroit
05.2017 - 03.2020
- Collaborated directly with company owners, coordinating logistics and team roles for executive visits from Chicago to Detroit.
- Managed detailed travel itineraries, meeting schedules, and on-site preparations to ensure seamless executive experiences.
- Delegated responsibilities across departments, and maintained clear, consistent communication between Detroit and other Aparium locations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Played a key role in improving service quality through strategic feedback and cross-functional collaboration.
Account Manager
GRSB
Birmingham
01.2017 - 05.2017
- Led a team of 100 people across ten accounts, overseeing scheduling, performance evaluations, and daily operations.
- Turned around three failing locations through strategic planning and team development, securing contract renewals.
- Recommended proposals and operational decisions to superiors prior to submission, leading to increased revenue and strengthened client relationships.
- Decreased employee call-offs and turnover by improving internal communication and staff engagement.
- Recognized by the VP for excellence in problem-solving and consistently meeting budget targets.
- Managed all aspects of project planning, including risk assessment, stakeholder coordination, and execution timelines.
IT Support Specialist
Asurion
Nashville
04.2014 - 01.2017
- Designed and delivered training programs to improve customer service and technical support skills.
- Led a team of call center agents, providing coaching and performance feedback to drive excellence.
- Collaborated with HR to address behavioral issues and maintain a positive work environment.
- Managed content updates for national training programs, ensuring relevance and effectiveness.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Education
BBA - Business Management
Northwood University
Midland, Michigan, MI12-2011
BBA - International Business Management
Northwood University
Midland, Michigan, MI12-2011
Associate of Arts - Economics
Northwood University
Midland, Michigan, MI12-2011
Associate of Arts - Spanish
Northwood University
Midland, Michigan, MI12-2011
Skills
- Administrative Operations Management
- Team Leadership and Supervision
- Policy Development and Implementation
- Stakeholder Communication and Liaison
- Training and Development
- Report Preparation and Data Analysis
- Calendar and Schedule Management
- Customer Service Excellence
- Team collaboration
- Regulatory compliance
Languages
Spanish
Professional
Affiliations
- Member of the Alpha Kappa Psi Fraternity INC
- Fashion Show Designer
- Theater Group
- Track and Field
- Student Government
Accomplishments
- Northwood University Dean's List
- DECA State Champ
- Top Witness Award 2009
- Regional Top Witness Award 2010
- National Championship 4th Place 2010
- Ranked Best Team in Nation
References
References available upon request.
Timeline
Underwriter
United Wholesale Mortgage
08.2024 - Current
Customer Experience Specialist
Aparium Hotel Group
05.2017 - 03.2020
Account Manager
GRSB
01.2017 - 05.2017
IT Support Specialist
Asurion
04.2014 - 01.2017
BBA - Business Management
Northwood University
BBA - International Business Management
Northwood University
Associate of Arts - Economics
Northwood University
Associate of Arts - Spanish
Northwood University
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