Jeovanni E Rodriguez
Gibsonton,FL
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and adaptable professional with extensive experience in customer service and sales. Recognized for strong problem-solving skills and dedication to process improvement. Ready to apply expertise in a dynamic environment to support business objectives.
Overview
8
8
years of professional experience
Work History
Customer Service/ Sales & Account Manager
Seasucker
Bradenton, Florida
05.2021 - 03.2026
- Resolved customer inquiries and complaints with thorough product knowledge.
- traveled to trade shows and established new markets and relationships
- Collaborated with team members to enhance customer service processes and workflows.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Educated customers on product features, benefits, and usage instructions.
- Processed orders, returns, and exchanges while maintaining accurate records.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed key client relationships to ensure satisfaction and loyalty retention.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Keg Dock Worker
JJ Taylor Distributing
Tampa, Florida
08.2024 - 05.2025
- Loaded and unloaded freight shipments efficiently at distribution center.
- Operated forklifts and pallet jacks to transport goods within warehouse.
- Maintained inventory accuracy through regular cycle counts and inspections.
- Ensured compliance with safety regulations during all operational activities.
- Assisted in training new dock workers on equipment and procedures.
- Organized dock area to enhance workflow and minimize delays.
- Stacked Kegs on pallets according to size and weight requirements.
Dock Worker
Saia LTL Freight
Tampa, Florida
08.2021 - 08.2023
- Loaded and unloaded freight from trailers using forklifts and hand trucks.
- Operated material handling equipment to move goods efficiently.
- Inspected incoming shipments for damage or discrepancies before acceptance.
- Collaborated with team members to streamline dock operations and workflows.
- Ensured compliance with safety protocols while handling hazardous materials.
- Assisted in training new dock workers on proper procedures and equipment use.
- Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
Delivery Driver/Customer Service Representative Team Lead
Lowes Home Improvment
Orlando, Florida
10.2017 - 09.2020
- Delivered products to customer locations in a timely manner.
- Maintained accurate delivery logs for each route taken.
- Inspected vehicles for safety and maintenance before deliveries.
- Communicated with customers to confirm delivery details and schedules.
- Loaded and unloaded merchandise efficiently at delivery sites.
- Assisted customers with product placement and handling upon arrival.
- Led team in daily operations and customer service excellence.
- Trained staff on product knowledge and store procedures.
Direct Sales Representiave/ Energey Consulant
Suntuity Solar
Orlando, FL
06.2019 - 12.2019
- Analyzed customer energy needs to recommend suitable solar solutions.
- Educated clients on solar technology benefits and installation processes.
- Conducted market research to identify emerging trends in the solar industry.
- Developed comprehensive reports to support strategic decision-making.
- Managed client relationships to ensure satisfaction and encourage referrals.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL01-2020
High School Diploma -
Cypress Bay High School
Weston, FL01-2016
Associate of Science - Marketing
University of Central Florida
Orlando, FLSkills
- High customer service standards
- Dedicated to improving
- Energetic work attitude
- Self-driven
- Adaptive to any work environment
- Product knowledge training
- Account management
- Team collaboration
- Effective communication
Timeline
Keg Dock Worker
JJ Taylor Distributing
08.2024 - 05.2025
Dock Worker
Saia LTL Freight
08.2021 - 08.2023
Customer Service/ Sales & Account Manager
Seasucker
05.2021 - 03.2026
Direct Sales Representiave/ Energey Consulant
Suntuity Solar
06.2019 - 12.2019
Delivery Driver/Customer Service Representative Team Lead
Lowes Home Improvment
10.2017 - 09.2020
Associate of Arts - General Studies
Valencia College
High School Diploma -
Cypress Bay High School
Associate of Science - Marketing
University of Central Florida