Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jephthe Dorissaint

Brooklyn

Summary

Results-driven Team Leader with expertise in staff coordination, safety management, and customer resolution. Proven ability to enhance guest satisfaction and optimize workflows, contributing to a secure and efficient work environment. Dynamic Team Leader with a strong background in operational efficiency and employee training. Experienced in enforcing safety protocols and resolving customer complaints to drive guest satisfaction. Eager to leverage skills to enhance team performance and operational success.

Overview

1
1
year of professional experience

Work History

Team Leader Manager

Zion global Logistics LLC
New York
08.2024 - Current
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Enforced safety protocols to maintain a secure work environment for staff.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Supervised team operations during shifts to ensure efficient workflow and service.
  • Trained new employees on company policies and operational procedures.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Developed strategies to improve operational efficiency and productivity.
  • Provided feedback to team members on their performance levels.

Education

Bachelor of Science - Information Technology

Ecole Superieure D'Infotronique D'Haiti
Port-au-prince Delmas
08-2022

Skills

  • Staff scheduling
  • Safety compliance
  • Customer resolution
  • Team supervision
  • Operational efficiency
  • Employee training
  • PHP
  • JAVA
  • CSS
  • C
  • PYTHON
  • HTML5
  • HTML

Languages

English
Professional
French
Full Professional
Creole
Full Professional

References

References available upon request.

Timeline

Team Leader Manager

Zion global Logistics LLC
08.2024 - Current

Bachelor of Science - Information Technology

Ecole Superieure D'Infotronique D'Haiti
Jephthe Dorissaint