Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerald Manns

Murfreesboro,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Verizon Wireless
11.2013 - 08.2023
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Pharmacy Technician

Walgreens
02.2011 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.

Education

Business Information Systems

Tennessee State University
Nashville, TN

Skills

  • Data Entry
  • Managing Multiple Tasks
  • Customer Service
  • Time Management
  • Conflict Resolution Techniques
  • Leading Team Meetings

Timeline

Customer Service Manager

Verizon Wireless
11.2013 - 08.2023

Pharmacy Technician

Walgreens
02.2011 - 12.2022

Business Information Systems

Tennessee State University
Jerald Manns