Jeralynn Kincade
Concord,NC
Summary
Resourceful Clerk with commitment to ensuring exceptional customer service across diverse settings. Organized with strong time management and multi-tasking skills. Proven ability to work well with all types of professionals. Detail-oriented Court Clerk with over 5+ years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized with demonstrated ability to handle a high-intensity workload.
Overview
28
28
years of professional experience
Work History
Office Coordinator
Professional Standard Foundation Solutions
Brooksville, Florida
11.2014 - 02.2026
- Routed correspondence to facilitate timely communication between team members, customers and vendors
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Assisted with project planning by estimating labor, materials and schedule demands
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Trained new employees on administrative procedures, company policies and performance standards
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Managed office activities by maintaining communication between clients, tracking records and filing all documents
Medical Receptionist
Blount Medical Services
Orlando, Florida
07.2012 - 10.2014
- Completed and filed financial documentation for accounting purposes
- Enhanced office efficiency by handling 50+ callers per day
- Completed skilled administrative work to support all office staff and operational requirements
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Maintained current and accurate medical records for over 150 patients
- Organized paperwork such as charts and reports for office and patient needs
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Scheduled, rescheduled and handled cancelled appointments for patients
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Obtained payments from patients and scanned identification and insurance cards
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing restrooms
Clerical Assistant
Professiional Standard Foundation Solutions
Brooksville, Florida
02.2009 - 06.2012
- Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Deputy Court Clerk
Orange County Clerk Of Court
Orlando, FL
09.2004 - 02.2009
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Wrote, reviewed and submitted [Number] reports per week for department records
- Documented all exhibits admitted during hearings
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
PBX Operator
Hernando County Education Foundation
Brooksville, FL
12.2001 - 08.2004
- Supported customers by managing 75 calls per day efficiently while maintaining professionalism and upbeat tone
- Created and maintained company phone directory with current extensions and staff information
- Trained and mentored new PBX operations employees
- Coordinated general corporate messaging and voicemail for organization with 50 employees
- Answered calls on 3rd ring and engaged customers with friendly, professional demeanor
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Accounting Clerk
Hernando County School Board
Brooksville, Florida
04.1998 - 12.2001
- Reconciled all company accounts, including credit cards, employee expenses and commissions
- Entered figures using 10-key calculator to compute data quickly
- Investigated and resolved internal accounting variances to keep records current
- Organized budget documentation and tracked expenses to maintain tight business controls
- Maintained accurate and complete documentation for all financial department procedures
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Monitored status of accounts receivable and payable to facilitate efficient processing
- Reviewed financial statements and supporting documentation
- Processed all incoming and outgoing invoices and payments
Education
Associate of Arts - Business Administration
Pasco Hernando Community College
Brooksville, FL2001
High School Diploma -
Hernando High School
Brooksville, FL1999
Skills
- Managed administrative tasks to support organizational objectives and streamline processes
- Oversaw mail operations to enhance communication flow within the organization Coordinated with departments to streamline mail delivery processes Implemented best practices for mail handling to improve efficiency
- Oversaw accounts payable and receivable functions to enhance financial accuracy and efficiency Led initiatives to streamline payment processes and improve cash flow management Collaborated with cross-functional teams to optimize financial operations and reporting
- Oversaw sorting and labeling processes to enhance operational efficiency Coordinated with team members to streamline inventory organization Implemented best practices for material categorization to improve workflow
- Facilitated secure and efficient transportation of files to support operational workflows
- Managed tasks efficiently to meet critical deadlines and maintain workflow continuity
- Completed eligibility forms to support verification and compliance processes
- Coordinated and managed appointment setting to enhance operational efficiency
- Managed end-to-end invoice processing to support financial operations and enhance cash flow management
- Handled incoming calls to provide timely assistance and support to clients
- Developed flexible solutions to support dynamic operational needs
- Oversaw multi-line telephone systems to enhance organizational communication Coordinated with IT teams to implement system upgrades and resolve technical challenges Trained staff on effective use of communication tools to improve productivity
- Identified and corrected discrepancies to ensure data accuracy and integrity
- Managed efficient mail distribution systems to support organizational communication
- Executed typing tasks efficiently, maintaining a speed of 25 words per minute to support documentation needs
- Implemented efficient records management systems to support organizational compliance and operational efficiency
- Oversaw mail routing operations to enhance communication efficiency Coordinated with departments to streamline correspondence handling Implemented best practices for effective mail management
- Cultivated a friendly and welcoming atmosphere to enhance customer experiences
- Applied critical thinking methodologies to evaluate information and support decision-making processes
- Facilitated accurate invoice preparation to support financial operations and maintain cash flow
- Implemented solutions to address customer inquiries and improve satisfaction
- Facilitated visitor engagement by providing information and support upon arrival
Affiliations
- Member, Future Business Leaders of America, 2001-2005
- Member, Girls Scout of Hernando, 2005-2007
Additional Information
I am a very dependable person. I strive to give my absolute best everyday. I intend to be successful at any job position I'm hired for within your organization.
Timeline
Office Coordinator
Professional Standard Foundation Solutions
11.2014 - 02.2026
Medical Receptionist
Blount Medical Services
07.2012 - 10.2014
Clerical Assistant
Professiional Standard Foundation Solutions
02.2009 - 06.2012
Deputy Court Clerk
Orange County Clerk Of Court
09.2004 - 02.2009
PBX Operator
Hernando County Education Foundation
12.2001 - 08.2004
Accounting Clerk
Hernando County School Board
04.1998 - 12.2001
Associate of Arts - Business Administration
Pasco Hernando Community College
High School Diploma -
Hernando High School