Jeramie Dollard
BRANDON,FL
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
16
16
years of professional experience
Work History
Recruiter/Accounts Receivable
Affinity Staffing Solutions
06.2024 - Current
- Source potential qualified candidates, including identifying, screening and selecting candidates through various candidate sources
- Assess and select candidates that meet client needs
- Determine wage rates for candidates within client contractual guidelines
- Addressed candidate and client issues, escalating serious matters to leadership for resolution.
- Retained successful candidates through proactive communication via phone, email, texting software, and social media.
- Managed relationships from recruitment process initiation through candidate assignment completion.
- Work closely with Account Managers/Recruitment Manager to maintain a viable candidate pipeline
- Coordinate the submittal of the candidate’s time records
- Performs intermediate-level patient accounting functions including billing, collections, customer service, and cash applications.
- Responds to customer billing inquiries, posts payments, and documents client account activity.
- Entered billing data accurately into the system for processing.
- Ensure daily/weekly billing activities are completed accurately and timely
- Update billing demographic data to ensure prompt payment from clients.
- Communication through phone calls with clients to resolve billing
- Collaborated effectively with co-workers to assist others in the workplace via Teams calls, emails, or texts.
- Demonstrate professionalism in areas of answering phones, greeting staff, and meeting potential clients
Senior Sales Associate/Contact Center Agent
Advance Auto Parts
01.2018 - 02.2023
- Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction.
- Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy.
- Handled multiple conversations simultaneously, ensuring quality and accuracy in customer support.
- Documented all interactions in case management system, following up on outstanding issues to enhance resolution efficiency.
- Document all interactions in the case management system and follow up on outstanding issues.
- Alerted business partners to website errors to support issue resolution efforts. and collaborate on issue resolution.
- Utilized AI tools to improve customer service efficiency. and real-time assist features to enhance service delivery
- Managed interactions across various digital channels to ensure consistent service.
Customer Service Representative
One Touch Direct
01.2015 - 12.2017
- Handled customer inquiries via phone and text, ensuring timely and accurate responses.
- Handle customer inquiries both by phone and text
- Provided customers with detailed product and service information, enhancing their decision-making process.
- Developed and communicated ideas and information clearly through various channels.
- Set priorities and define actions, time, and resources needed to achieve predefined goals.
- Identified and resolved complex customer issues, delivering effective solutions with minimal guidance.
- Express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.
Authorization Specialist
TGH
07.2010 - 03.2014
- Executed pre-certification, prior authorization, and referral requirements for various payer types, including commercial, Medicare, and Medicaid plans.
- Accurately document clinical, insurance, and authorization details in an electronic medical record to ensure compliance and continuity of care.
- Educate and guide patients through complex authorization processes while delivering a positive, supportive patient experience.
- Gather medical necessary documentation, identify authorization barriers, and support peer-to-peer review coordination for timely resolution.
- Gather medically necessary documentation, identify authorization barriers, and support peer-to-peer review coordination for timely resolution.
Education
College Prep Diploma -
Leto Highschool
05-2006
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Artistic Nails and Beauty Academy
05-2024
Skills
- Recruiting and sourcing
- Administrative support
- Administrative skills
- Recruitment process improvement
- New hire training
- Administrative support
- Candidate assessment
- Time management
- Team collaboration
Timeline
Recruiter/Accounts Receivable
Affinity Staffing Solutions
06.2024 - Current
Senior Sales Associate/Contact Center Agent
Advance Auto Parts
01.2018 - 02.2023
Customer Service Representative
One Touch Direct
01.2015 - 12.2017
Authorization Specialist
TGH
07.2010 - 03.2014
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Artistic Nails and Beauty Academy
College Prep Diploma -
Leto Highschool