Compassionate Case Manager experienced in PSH environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
13
13
years of professional experience
Work History
Case Manager
Low Income Housing Institute
02.2022 - Current
Responsible for assisting formerly homeless, refugees/immigrant individuals to stabilize in permanent supportive housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to tenants as needed, information and referral assistance, and coordination of community-building activities
Formally and informally assess tenants as to current level of functioning and social service needs
Offer case management for selected residents, either referred by building management as at risk of eviction or self-identified
Make referrals or initiate services to address mental health, substance abuse, and disability issues
Coordinate with local agencies to provide services that meet the needs of LIHI residents
Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.
On-call (full-Time) Resident Monitor
Plymouth Housing Group
09.2015 - 01.2016
Responsible for enforcing building rules by monitoring and assisting tenants, to maintain safety and security of each building.
Responsible for responding to and reporting tenant and building emergencies.
Responsible for maintaining service delivery based on values inherent in Plymouth's mission, principles of cultural proficiency, tenets of harm reduction, and 'housing first' philosophy.
Certified Peer Counselor
Downtown Emergency Service Center (DESC) Crisis Solutions Center (CSC)
02.2012 - 02.2014
Crisis stabilization for individuals experiencing homelessness, suicide ideation/homicidal ideation in a residential treatment facility
Facilitated treatment plans, lead various groups i.e., grief and loss, WRAP, and meditation using motivational interviewing and CBT (cognitive behavior therapy)
Intense case management for both mental health and chemical dependency including linking to benefits such as DSHS, outside mental health providers, and primary medical providers, 1-1 counseling
Clinical documentation and progress notes followed by aftercare planning and discharge plans.
Education
Associate of Arts - Human Services
Seattle Central Community College
Seattle, WA
01.2017
Skills
Screening and case intake
Assessment and evaluation
Risk evaluation
Plan and establish goals
Implementation
Monitoring and review
Outcome evaluation
Timeline
Case Manager
Low Income Housing Institute
02.2022 - Current
On-call (full-Time) Resident Monitor
Plymouth Housing Group
09.2015 - 01.2016
Certified Peer Counselor
Downtown Emergency Service Center (DESC) Crisis Solutions Center (CSC)
02.2012 - 02.2014
Associate of Arts - Human Services
Seattle Central Community College
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