Jeramy Buchanan
Smyrna,GA
Summary
Ambitious Bar Manager with a proven track record of creating successful food and beverage operations, managing staff and increasing profits. Experience in menu development, ordering supplies and creating innovative solutions to food and beverage challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
17
17
years of professional experience
Work History
Bar Manager
Punch Bowl Social
Atlanta
03.2023 - Current
- Appointed to be on a panel by the CEO to revamp thebeverage program.
- Oversaw all FOH staff, with a direct report of over 50 employees within my AOR.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
Manager
Punch Bowl Social
Operations Manager
04.2022 - 03.2023
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Bar Team Leader/Shift Leader
Punch Bowl Social
Atlanta, GA
07.2018 - 02.2022
- Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
- Assisted with staff training as a member of the NRO program.
- Conducted weekly inventory counts.
- Collaborated with management to develop strategies for improving overall store operations.
- Enforced company policies and standards with employees.
Bartender/Barback
Kramers
Buckhead, GA
03.2015 - 06.2018
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assistant Store Manager
GNC Live Well
Kennesaw, GA
01.2014 - 03.2015
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
General Manager
American Bodyworks 24 Hour Fitness
Austell, GA
03.2012 - 12.2013
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined facility operations by developing and implementing efficient scheduling processes for staff members.
- Increased membership retention through the effective management of fitness programs, personal training sessions, and group classes.
- Maintained a clean and safe environment for guests, conducting regular safety inspections and coordinating necessary repairs.
- Boosted revenue by creating targeted marketing campaigns to attract new clients and promote special offers.
Personal Training Director
American Bodyworks 24 Hour Fitness
Austell, GA
12.2011 - 03.2012
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Implemented strategic marketing campaigns for personal training services, resulting in increased membership sales and client retention.
- Managed a team of personal trainers, providing ongoing support and professional development to ensure high-quality service delivery.
- Streamlined scheduling processes for personal training sessions, improving efficiency and client satisfaction.
Fitness Instructor
American Bodyworks 24 Hour Fitness
Austell, GA
01.2009 - 12.2011
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
Customer Service Representative
RBM Of Atlanta
Sandy Springs, GA
08.2007 - 12.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Exercise Science
Kennesaw State University
Kennesaw, GA08.2012
Skills
- Revenue Forecasting
- Labor cost control
- Budget Planning
- Purchasing
- Menu development
- Staff Scheduling
- Staff Training and Development
- Operations Management
- Performance monitoring
- Vendor Relationship Management
- Inventory Management
- Health codes compliance
Timeline
Bar Manager
Punch Bowl Social
03.2023 - Current
Manager
Punch Bowl Social
04.2022 - 03.2023
Bar Team Leader/Shift Leader
Punch Bowl Social
07.2018 - 02.2022
Bartender/Barback
Kramers
03.2015 - 06.2018
Assistant Store Manager
GNC Live Well
01.2014 - 03.2015
General Manager
American Bodyworks 24 Hour Fitness
03.2012 - 12.2013
Personal Training Director
American Bodyworks 24 Hour Fitness
12.2011 - 03.2012
Fitness Instructor
American Bodyworks 24 Hour Fitness
01.2009 - 12.2011
Customer Service Representative
RBM Of Atlanta
08.2007 - 12.2011
Exercise Science
Kennesaw State University