Jercy Daniella Maldonado-Rodas
Santa Rosa,CA
Summary
As a Shift Manager at Starbucks, I excelled in customer service and efficient money handling, significantly enhancing team performance and customer satisfaction. My proactive approach in training and mentoring staff, coupled with a keen focus on optimizing labor costs, led to a noticeable increase in profitability and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
05.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Education
No Degree - Criminal Justice
Sacramento State University
Sacramento, CAHigh School Diploma -
Roseland Collegiate Prep
Santa Rosa, CA05-2022
Skills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Shift Manager
Starbucks
05.2021 - Current
No Degree - Criminal Justice
Sacramento State University
High School Diploma -
Roseland Collegiate Prep
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