Jere Gorsline
Kennewick,WA
Summary
I have spent the last 32 years in Parts and Service starting at an independent parts house and then into new car dealerships in 1992. I have been a parts manager, service manager, service and parts director. Fork lift and lift truck trained, CPR trained and currently on the safety committee.
Confident and highly organized individual with more than 32 years working as Service/Parts Advisor in auto sector. Experienced in Microsoft, CDK, Arkona, Word, Accel with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Corwin Ford
Pasco, WA
08.2019 - Current
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Parts and Service Director
Jmc Motorsports
Pasco, WA
10.2018 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Maintained store equipment, printers and fax machines.
- Developed and administered project budgets.
- Prepared quotes for new products and services and composed budgets.
Automotive Service Advisor
Lithia Dodge
Kennewick, WA
09.2017 - 10.2018
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Carried out day-day-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
Automotive Service Writer
Mccurley Integrity Chevrolet
Pasco, WA
05.2016 - 09.2017
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Gathered information through research and vendor inquiries to provide job estimates.
- Consulted with customers to assess service requirements and produce accurate orders.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06.1990
High School Diploma -
Tri Tech Skills Center
Kennewick, WA06.1990
Skills
- Upbeat and Positive Personality
- Data Processing
- General Facility Cleaning
- Quality Assurance Evaluation
- Attention to Detail
- Excellent Communication
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Listening Skills
- Order and Refund Processing
- Creative Solutions
- Calm and Professional Under Pressure
Timeline
Automotive Service Advisor
Corwin Ford
08.2019 - Current
Parts and Service Director
Jmc Motorsports
10.2018 - Current
Automotive Service Advisor
Lithia Dodge
09.2017 - 10.2018
Automotive Service Writer
Mccurley Integrity Chevrolet
05.2016 - 09.2017
High School Diploma -
Kennewick High School
High School Diploma -
Tri Tech Skills Center