Hi, I’m
Kaz Khan
Sales Associate
Dallas,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Open minded to learn and excel in every field.
Overview
5
years of professional experience
Work History
Uptown Chrysler Jeep Dodge Ram
Automotive Service Advisor
02.2023 - Current
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Pluckers
Hostess
06.2022 - Current
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Chrysler Dodge Jeep Ram
Automotive Service Advisor
11.2021 - 08.2022
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Managed over 30 calls per day
National Tire And Battery
Automotive Service Manager
03.2020 - 11.2021
Job overview
- Met with customers to discuss service needs and offer available solutions.
- Increased team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
Chipotle
Crew Member
04.2018 - 03.2019
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Plano Sr High SchoolPlano, TX
GED
01.2019
University Overview
- 3.8 GPA
Skills
- Clerical Support
- Vehicle Supervision
- Upbeat and Positive Personality
- Listening Skills
- Building Customer Trust and Loyalty
- Warranty Requirements
- Records Management
- Menu Memorization
- Guest Inquiries
Accomplishments
Achieved number 9 in the DFW District for sales at National Tire and Battery while a service advisor and then achieved a promotion to move up as a service manager in less than a year. Tripled stores budget and was store of the month consistently.
Achieved #1 Customer Pay Service Advisor at Richardson CDJR.
Languages
Urdu
Native or Bilingual
Timeline
Automotive Service Advisor
Uptown Chrysler Jeep Dodge Ram
02.2023 - Current
Hostess
Pluckers
06.2022 - Current
Automotive Service Advisor
Chrysler Dodge Jeep Ram
11.2021 - 08.2022
Automotive Service Manager
National Tire And Battery
03.2020 - 11.2021
Crew Member
Chipotle
04.2018 - 03.2019
Plano Sr High School
GED
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