Matthew Wright
Meridian,ID
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Hardworking employee enthusiastic about learning my field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Bronco Motors Nissan
04.2020 - 10.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about [Area of expertise].
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
Automotive Service Advisor
Dennis Dillon Auto Group
08.2018 - 05.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about [Area of expertise].
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
Education
Associate of Applied Science - Automotive Technology
WyoTech - Fremont
Fremont, CASkills
- Service Estimates
- Price Quoting
- Service Recommendations
- Clerical Support
- Technical Support
- Data Entry
- Computer Skills
- Customer Retention
Golfing and Fishing
I enjoy bass fishing and hitting a buckets of balls
Timeline
Automotive Service Advisor
Bronco Motors Nissan
04.2020 - 10.2023
Automotive Service Advisor
Dennis Dillon Auto Group
08.2018 - 05.2020
Associate of Applied Science - Automotive Technology
WyoTech - Fremont
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