Jerecia Guzman
Lincoln Park,MI
Summary
Diligent call representative with strong background in court administration and case management. Successfully facilitated courtroom procedures and supported judicial processes. Demonstrated organizational skills and attention to detail in all clerical tasks.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Clerk of the Court
36th District Court
Detroit, MI
11.2022 - Current
- Managed high-volume calls while maintaining exceptional service standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed court documents and maintained accurate case files for efficient record-keeping.
- Coordinated scheduling of court hearings, ensuring timely notifications to all parties involved.
- Provided assistance to attorneys and court personnel in the courtroom
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Court Bailiff
Allied Universal Security Services
Detroit, MI
01.2019 - 11.2022
- Ensured courtroom security and maintained order during proceedings.
- Coordinated with law enforcement to manage high-profile cases effectively.
- Monitored courtroom activities, identifying and addressing potential security risks.
- Executed service of legal documents, verifying compliance with court mandates.
- Assisted judges and attorneys by providing timely access to necessary materials.
- Conducted thorough searches of individuals and belongings entering the courtroom.
- Developed strategies to enhance overall courtroom safety and efficiency.
- Maintained order in the courtroom during high-stress situations by implementing conflict resolution techniques.
- Provided information and direction to the general public.
- Called court to order and announced judge entrances.
- Checked identification of employees, law enforcement officers, and attorneys.
- Patrolled court building and grounds and checked visitors and packages at entrances.
- Exercised practical judgment in unusual or emergent situations.
- Screened persons entering courthouse using magnetometers, x-ray machines and other devices.
Education
GED -
Dove Academy
Detroit, MI06-2007
Skills
- Court procedures
- Document preparation
- Filing systems
- Calendar management
- Client assistance
- Data entry
- Customer support
- Customer service
- Issue resolution
- Call center management
- Call management
- Verbal and written communication
- Gathering information
- Communicating with clients
- Inbound phone calls
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Certification
- Social Engineering Training - 2026
- Active Shooter Training , 36th District Court - 2026
Languages
Spanish
Limited Working
Timeline
Clerk of the Court
36th District Court
11.2022 - Current
Court Bailiff
Allied Universal Security Services
01.2019 - 11.2022
GED -
Dove Academy