Keyonna Robinson
Albany,GA
Summary
Accomplished Clerk of the Court at Dougherty County Courthouse, adept in legal document preparation and case scheduling, demonstrating exceptional filing systems expertise. At Apple, enhanced user experience by resolving complex technical issues, showcasing problem-solving skills and technical support proficiency. Achieved significant improvements in record-keeping accuracy and customer satisfaction through meticulous attention to detail and effective communication.
Overview
5
5
years of professional experience
Work History
Clerk of the Court
Dougherty County Courthouse
Albany, GA
01.2023 - Current
- Managed case files for legal documents for a busy courthouse.
- Assisted judges and attorneys in preparing for trails and hearings.
- drafted and filed court documents such as motions and briefs.
- ensured accurate record keeping of court proceedings.
Medical Records Clerk
Aspire
Albany, GA
02.2022 - 03.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Technical Support Representative
Apple
Albany, GA
04.2019 - 12.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Associate of Science - Business Administration And Management
Albany Technical College
Albany, GA03.2025
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2018
Skills
- Filing systems
- Document Preparation
- Legal knowledge
- Court Procedures
- Data Entry
- Case scheduling
- Customer service expert
- Technical Troubleshooting
- Microsoft Outlook
- Customer Service
- HIPAA Compliance
- Scheduling appointments
- Medical Billing
- Insurance Eligibility
Timeline
Clerk of the Court
Dougherty County Courthouse
01.2023 - Current
Medical Records Clerk
Aspire
02.2022 - 03.2024
Technical Support Representative
Apple
04.2019 - 12.2021
Associate of Science - Business Administration And Management
Albany Technical College
High School Diploma -
Dougherty Comprehensive High School