Jerel Allen
Philadelphia,Pennsylvania
Summary
Dynamic Bank Branch Manager with over 20+ years of esteemed management experience. Exemplary track record of driving operational efficiency, leading high-performing teams, and establishing a culture of excellence.
Proficient in developing and implementing innovative strategies to enhance the customer experience, achieving and surpassing branch sales metrics and increasing profitability.
My extensive results-driven leadership skills, effective problem-solving abilities and in-depth knowledge of banking policies, procedures and regulatory regulations makes myself the ideal candidate for this position.
Overview
26
26
years of professional experience
Work History
Regional Sales Leader
Amazing Ideas
04.2021 - Current
- Lead a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Manage sales team of 42 employees.
- Develop and execute sales plans for consistent growth in revenue and profitability.
- Provide accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
- Forecast annual, quarterly, and monthly sales goals.
- Exceed quarterly and annual sales goals consistently by closely monitoring team performance and adjusting strategies accordingly.
- Established 6 new accounts worth over $182,000 annually.
Bank Branch Manager
Citizens Bank
03.2019 - 04.2021
- Led a team of 12 professional bankers, set clear and precise expectations and held all team members accountable for their performance by providing regular coaching and developmental improvement plans.
- Implemented customer-centric processes that increased customer service metrics by 23%.
- Promoted a culture of innovation by encouraging team members to share ideas and solutions that improved overall branch operations and customer service levels.
- Developed and executed sales strategies that increased revenue by 11.2%.
- Executed risk management processes to identify potential risk, reducing losses and maintaining compliance with regulatory requirements.
Bank Branch Manager/AVP
PNC Bank, NA
06.1998 - 12.2018
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Assessed employee performance and developed improvement plans.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Education
Associate of Applied Business - Business Management
Community College of Philadelphia
Philadelphia, PA06.1998
Skills
- Customer Relationship Management
- Operations Management
- Business Needs Assessment
- Performance Evaluations
- Analytical problem solver
- Staff Training and Development
Timeline
Regional Sales Leader
Amazing Ideas
04.2021 - Current
Bank Branch Manager
Citizens Bank
03.2019 - 04.2021
Bank Branch Manager/AVP
PNC Bank, NA
06.1998 - 12.2018
Associate of Applied Business - Business Management
Community College of Philadelphia