Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerel Brown

Lake Dallas,TX

Summary

Dynamic customer service professional with a proven track record at Whataburger, excelling in customer satisfaction and problem-solving. Recognized for training new staff and managing high-pressure situations with composure. Committed to reliability and attention to detail, consistently surpassing client expectations while fostering positive relationships and enhancing the overall customer experience.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Cashier

Whataburger
04.2022 - 03.2026
  • Maintained cleanliness and organization of dining area to elevate customer satisfaction.
  • Facilitated training sessions for new staff on cash handling procedures and customer service protocols.
  • Ensured cleanliness and organization of workspace to enhance customer experience.
  • Managed high-pressure situations with composure, ensuring effective resolution during busy periods and challenging interactions.
  • Facilitated active listening to customers, addressing concerns promptly and escalating significant issues to supervisor.
  • Achieved customer service objectives while surpassing client expectations.
  • Addressed customer complaints and ensured a clean, organized checkout area.
  • Facilitated customer engagement by addressing inquiries regarding products available in-store.

Education

GED -

Onsego
08.2025 - Current

Skills

Customer service

Customer satisfaction

Reliability and punctuality

Patience and composure

Time management

Attention to detail

Multitasking and organization

Adaptability and flexibility

Positive and professional

Problem-solving

Customer assistance

Reliable and responsible

Honest and dependable

Team collaboration

Active listening

Relationship building

Work task prioritization

Timeline

GED -

Onsego
08.2025 - Current

Customer Service Cashier

Whataburger
04.2022 - 03.2026
Jerel Brown